Customer Support Executive

Deliver excellent customer service and manage customer needs through phone, email, and live chat.About the JobDeliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)Follow up on inquiries and ensure timely responseTake ownership of issues and concerns of customers, including operational issues, pricing/invoice queries etc.Provide professional customer support and resolve queries related to Trips, Fare, Process, PaymentsEnsure a positive and professional approach in all interactionsBuild and nurture strong, collaborative relationships with new and existing customersTake proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retentionRequirementsExcellent verbal and written communication skillsQualification: 12th pass / Graduate (preferred)Minimum 1 Year experience (Freshers can also apply)BenefitsGrowth Opportunities: Join a rapidly expanding company with significant prospects for personal and professional developmentCompetitive Compensation: Receive salary in line with industry standardsCareer Advancement: Opportunities for upward mobility and career progression within the organizationWork-Life Balance: Enjoy a structured shift system with a flexible weekly off