Global Product Support Engineer

Department Icon Data Science Analytics & Machine Learning
Posted: 1 year ago
5-9 years
Punjab
Data Science Analytics & Machine Learning
Work from Office
Full Time

Posted: 1 year ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

    You are a highly skilled "Global Product Support Engineer" being sought after by Orbit & Skyline India Pvt. Ltd. to support the company's products lifecycle and understand the requirement for data analytics. At Orbit & Skyline, you will be responsible for performing analytical troubleshooting to diagnose and resolve technical problems at a component level, minimizing equipment downtime. You will collaborate with internal teams to resolve field issues reported from customer sites, act as a crucial technical resource for field engineers and technicians, provide support for complex equipment and software issues, assist with complex field modifications and updates based on engineering change notifications, participate in new developments, own beta site test plans and reporting, and develop new procedures, Customer Engineering Notices, Internal Service Bulletins (ISBs), and troubleshooting guides as required.

    Qualifications Required:

    • Bachelor's or masters degree in system engineering, Electrical Engineering, Mechanical Engineering, or related fields.
    • Minimum of 5 years of engineering experience in the semiconductor domain.
    • In-depth knowledge of semiconductor equipment, including electro-mechanical systems and software.
    • Strong analytical and diagnostic skills to isolate and resolve complex technical problems.
    • Effective communication skills to interact with customers and cross-functional teams.

    Nice to have:

    • Conflicts and escalation management
    • Experience with deposition or etch equipment's
    • Ability to ensure customer satisfaction by quickly resolving issues and providing excellent technical support.
    • Ability to work effectively in diverse customer environments and stay updated on new technologies
    • Exposure to equipment software

    At Orbit & Skyline, you will be part of an enthusiastic and experienced team working on a remarkable concept, contributing to the development of the semiconductor ecosystem in India. You will have the opportunity to grow technically and experience a versatile and sprouting work horizon. The company offers a holistic workplace that encourages individuals to attain their full potential, providing top-notch benefits such as health insurance, monthly wellness allowances, communication allowances, coverage under the Gratuity act, periodic trainings for technical advancements and interpersonal growth, service awards, rewards and recognition for employee contributions, and various engagement events like team lunches, outings, offsite activities, fun Fridays, festival celebrations, etc.,

Skills

EngagementCommunication SkillsElectromechanical SystemsSystem EngineeringSemiconductor EquipmentElectrical EngineeringDiagnostic SkillsAnalytical TroubleshootingSoftwareMechanical Engineering

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