SPE - GGN(Google Ads Exp. Must ) / US Shift / WFO

• Minimum BA/BS degree or equivalent practical experience with a strong academic record
• Minimum 1+ years of strong technical troubleshooting experience using online advertising / analytics products or hardware troubleshooting products.
• Specifically for Search,; either 1 or more of:
• Experience in supporting Advertising products like AdWords (Search, Shopping, Display & Mobile), Analytics (PPC ROI tracking) with in-depth knowledge on various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click or Cost Per click, Cost Per (Thousand) Impressions, Cost Per View, and/or Cost Per Acquisition)
• Experience in basic web programming in HTML, JavaScript and writing SQL queries
• Google Certifications (AdWords and/or Analytics)
• Strong grasp of written & spoken English language.

• Role & responsibilities

• Demonstrates effective, clear and professional written and oral communication
• Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customers issues
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
• Liaise with other departments and teams as required to resolve Customer issues and questions

Preferred candidate profile