Orange Health - Operations Manager - Logistics Excellence

About the company:

Orange Health is an on-demand diagnostics service for Indian consumers that enables convenience, reliability and overall better healthcare outcomes. With our deep understanding of primary healthcare and its opportunities, we are building Orange Health to become the infrastructure of remote healthcare in India, starting with making diagnostics on-demand. Since our launch in 2020, Orange Health has grown fast to become a diagnostics leader in Bangalore by delivering a strong product experience.

Our Founders: The founders Dhruv Gupta (Consumer tech entrepreneur with 2 successful exits) and Tarun Bhambra (Experienced corporate leader and VC investor) have 15+ years of combined healthcare experience and have together built a profitable health-tech business, serving 100m+ users.

Our vision is supported by high-quality investors like Accel, General Catalyst, Y Combinator, along with marquee healthcare and global investors. Diagnostics is something that is going to meaningfully touch your family everyday. Join us to make Diagnostics 10x more convenient, 10x more accurate - 10x better.

Our Presence: We are currently serving Bangalore, NCR, Mumbai, Hyderabad, with a plan to enter other metro cities soon :)

Why might you be excited about us?:

• We are on a mission to build the fastest diagnostic lab in India.
• We have a bunch of Talented folks who relentlessly work towards bringing a WOW customer experience. Rated currently at 4.9.
• Our Product team is lean, so you will be able to contribute efficiently within a flat and collaborative structure.
• Our team hails from top institutes with experience in leading brands like Flipkart, Practo, Unacademy, Swiggy, Metropolis, Licious, cure.fit etc. and we are excited to learn from you too.
• We care for your career and growth and hence we will help you to shape a career you are excited about.
• We work hard and we party harder. Our People NPS is >90% and Glassdoor rating is 4.9

Role and Responsibilities:

• Ensure high-quality experience for patients
• Create and maintain Recruitment and training standards for e-Medics
• Hire/Deploy e-medic trainers and manage this team (1 Trainer per Territory)
• Build a training academy in the city and replicate it in all geographies
• Uniform and Bag/Kit audits (e-Medics and Runners)
• RCA for low eMedic NPS
• Inventory management
• Manage Central inventory of Logistics and on-time supply (Uniform, Bags, Kits, Raincoat, Jackets, Vein detectors, Briefcase etc)
• Process management
• The program manages the smooth release of new product features for logistics
• Periodic audit of city operations and standardization checks (Hubs, e-Medics, Runners, NIFL R etc)
• Create and deploy Standard Operating Manual for process standardization and training of City teams - Hiring, Promotion, Hub Maintenance, e-Medic growth etc
• People management
• Establish/develop recruitment channels of e-medics to support cities in pipeline management (quick demand turnaround)
• Maintain and release Incentives for PAN-India team on time
• Monitor and achieve "Cost of Collection" CPO
• Track CapEx and OpEx of hubs
• Review routes developed by logistics managers
• Review eMedic allocation to hubs
• Track and minimise shrinkage of materials in logistics

Get to know us even more :):

• Website: https://www.orangehealth.in/
• LinkedIn: https://www.linkedin.com/company/orange-health/mycompany/
• Instagram: https://www.instagram.com/orangehealth.in/
• Twitter: https://twitter.com/OrangeHealth_
• Glassdoor: https://rb.gy/k1gkoz