Posted: 3 days ago
Posted: 3 days ago
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Job Description
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Job Description
- JOB DESCRIPTION
- SERVICE SPECIALIST
- About OYO
- OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes
- by providing full-stack technology products and services that aims to increase revenue and ease
- operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the
- world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and
- home storefronts in more than 35 countries including India, Europe, and SEA. OYO operates a unique
- business model that helps its patrons transform fragmented, unbranded and underutilized hospitality
- assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides
- its customers with access to a broad range of high-quality storefronts at compelling price points.
- Website Link
- Location
- https://www.oyorooms.com/
- Multiple
- Role Type
- Field Role (involves daily travel), Mon-Sat
- What will you be doing
- •
- •
- •
- Visiting 3-4 prop daily from the assigned portfolio (based on D-1 CID and high EC, and high check-
- out)
- Check for hygiene & cleanliness (focusing on room level hygiene) while doing property cleanliness
- audits (PCA)
- Training PM & property staff on basic aspects of hygiene, cleanliness & how to take ratings on Oyo
- & OTA platforms
- •
- •
- •
- Sharing and solving for Daily stuck on the group and with the RL
- D-1 CID and D-1 EC cases RCA analysis
- Meet 4-5 guests during visit to understand concerns and minimize customer escalations
- Key Performance
- Indicators
- •
- •
- •
- CID
- OTA Ratings & UH %
- EC %
- Required Skills
- •
- •
- •
- •
- •
- •
- •
- •
- Networking ability
- Soft Skills (ERP/APP usage, Excel, Email Writing)
- Excellent communication skills (verbal and written)
- Good negotiation skills
- Analytical ability
- Strong problem-solving abilities
- Who are we looking for
- Minimum 1-2 Years of Experience
- Experience in the hospitality and/or travel industry would be an added advantage
Skills
OperationsBusiness OperationsHotel MaintenanceHotel OperationsHotelIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
OYO, founded in 2013, is headquartered in Gurugram, India and operates in Hospitality. It operates as private.
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