Manager On Duty (MOD)

Key Responsibilities:

• Oversee the overall hospital operations during assigned shifts (day, evening, or night).
  
• Act as the single point of contact for all administrative and operational issues during non-office hours.
  
• Ensure smooth coordination between departments medical, nursing, housekeeping, security, billing, and front office.
  
• Address and resolve patient or attendant grievances promptly and professionally.
  
• Monitor patient admissions, discharges, and transfers to ensure process compliance and patient comfort.
  
• Handle emergency situations and escalate critical incidents to the concerned authority (Medical Superintendent / Unit Head).
  
• Conduct regular rounds of OPD, IPD, ICU, and support service areas to ensure service standards and hospital hygiene.
  
• Supervise manpower deployment and ensure adequate staffing during the shift.
  
• Coordinate with doctors, nursing supervisors, and support teams for smooth patient care delivery.
  
• Ensure compliance with hospital policies, safety standards, and statutory requirements.
  
• Prepare and submit a shift handover and daily incident report to the Operations Head / Unit Head.
  

Desired Candidate Profile:

• Qualification: Graduate / Postgraduate in Hospital Administration (BHA / MHA / MBA Healthcare Management).
  
• Experience: 48 years in hospital operations or administration, with at least 2 years as MOD / Duty Manager / Administrative Officer.
  
• Strong knowledge of hospital operations, patient handling, and service quality standards.
  
• Excellent communication, problem-solving, and decision-making skills.
  
• Willingness to work in rotational shifts (24x7 environment).

Regards

Shobhit Nayal

9810802312