Head - After-Sales Service - Gensets & Diesel Engines

Role Overview:

We are looking for an experienced Head After-Sales Service to lead the Pan-India service operations for gensets and diesel engines. The ideal candidate must have 15 - 20 years of strong experience specifically in the genset/diesel engine industry, with proven expertise in service delivery, customer support, and service network management.

Key Responsibilities:

• Lead Pan-India after-sales service operations for gensets and diesel engines.
• Manage and strengthen the dealer/service network across India.
• Drive service quality, customer satisfaction, uptime, and response time.
• Lead service teams, including regional/service managers and field engineers.
• Develop and monitor AMC, warranty, breakdown, and preventive maintenance programs.
• Improve service revenue, parts sales, and overall after-sales profitability.
• Coordinate with Sales, Engineering, Manufacturing, and Spare Parts teams to resolve customer issues.
• Establish service KPIs, processes, and performance monitoring mechanisms.
• Handle key customers and major service escalations.
• Ensure compliance with safety, quality, and company service standards.
• Develop training programs for service engineers, dealers, and channel partners.

Candidate Profile:

• 15 - 20 years of experience in the genset/diesel engine industry mandatory.
• Strong experience in after-sales/service operations for diesel gensets or engines.
• Proven experience managing Pan-India service operations and teams.
• Strong understanding of genset systems, diesel engines, troubleshooting, maintenance, and service practices.
• Experience managing dealers, service partners, and customer relationships.
• Strong commercial, operational, and people-management skills.
• Engineering qualification preferred, preferably Mechanical/Electrical.

Key Success Measures:

• Service Revenue, Customer Satisfaction, Equipment Uptime, Response Time, Warranty Cost, AMC Growth, Parts Revenue, Dealer Network Performance

Role Details:

• Role: Service Manager
• Department: Customer Success, Service & Operations
• Employment Type: Full Time, Permanent