Project Specialist

JOB TITLE: Project Coordinator

Department: Order Fulfillment & Logistics

Location: Dubai, UAE

Employment Type: Permanent, Full-time

Role Summary

We are seeking a Project Coordinator to coordinate large-scale projects from tender

negotiation through to final handover and cash collection. This role acts as the central liaison

between customers and internal teams including sales, logistics, after-sales, marketing, training,

3PLs, external suppliers, and finance. The primary objective is to ensure exceptional customer

experience, installation quality, and adherence to delivery and installation protocols across the

network.

Key Responsibilities

• Coordinate big projects with all related departments (Customer Service & Logistics, Sales,

Marketing, After Sales, Master Trainings, 3PL, External Suppliers, Finance) from tender

negotiation until project handover and cash collection.

• Address all customer inquiries to the appropriate departments to provide the best possible

customer experience.

• Ensure adequate installation competence coverage of the installation network (3PLs, After

Sales Technicians) through e-learning platform certification, training classes, and on-thejob

verification.

• Verify the cascading of Delivery & Installation Guidelines and Protocols across the network,

including fixing requirements.

• Monitor market feedback (NPS, FFM, Snagging) to identify failures in delivery and

installation processes; propose solutions and escalate to Quality and Logistics

departments as needed.

• Perform quality audits on installations to verify that Delivery & Installation protocols are

duly respected by logistic partners.

• Monitor the correct use and adoption of the Installation Form.

• Perform audits to verify that products requiring fixing are duly installed.

• Verify that logistic partners are compliant with HSE requirements and contractual

obligations regarding required certifications.

• Manage the Snagging Process including work order analysis, root cause identification,

problem-solving activities, and cost allocation.

• Prepare and share periodic reporting with Country Management and Headquarters to

monitor Quality Delivery & Installation KPIs.

Key Performance Indicators (KPIs)

Category Metrics

Quality

Snagging orders percentage (D&I), R100% (D&I failure), E-learning training course completion rate Skill matrix coverage, Percentage of returned orders for D&I issues, NPS improvement

Category Metrics

Economics Snagging intervention cost reduction, Overdue reduction, Avoidance of penalties from B2B customers

Timing Snagging work order lead time (D&I related)

Key Technical Skills

• Technical product knowledge (after-sales background recommended)

• Analytical skills

• Proficient use of Microsoft Excel

• Lean / Total Quality PDCA Methodology

• Technology savvy with familiarity in ERP and CRM tools

• Project management

• Problem-solving capabilities

• Strong communication skills

Requirements

• Valid UAE driver's license (mandatory)

• Charismatic personality – confident, able to represent the company well, build strong

rapport, and demonstrate leadership skills

• Fluent Arabic

• Experience as a Project Coordinator or Specialist in a design, fit-out, or interior company,

with the ability to read and understand design layouts (e.g., placement, flooring,

equipment positioning)

• Technical knowledge is an advantage but not mandatory

• Strong ability to manage on-site operations in line with company standards

• Active lifestyle – engages in sports or gym at least twice per week

About You

You are passionate about fitness and living a healthy lifestyle. You are enthusiastic, proactive,

structured, and process-oriented with strong attention to detail. You have a passion for excellence

and execution. You are a team player, accountable, transparent, and open to learning.

What We Offer

• Opportunity to work with a global leader in the fitness and wellness industry

• Collaborative and dynamic work environment

• Career development and growth opportunities

• A culture that promotes health, wellness, and an active lifestyle