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Job Description
Position Summary
The purpose of this role is to oversee and manage the end-to-end order management process, ensuring that customer requirements are met with on-time delivery performance. The position also integrates production planning responsibilities to optimize manufacturing schedules, align with customer needs.
Responsibilities
- Order Management Duties: - Interaction & customers & sales team to process customer orders in the ERP system (JDE).
- Customer Interaction and Support: - Proactively manage customer expectations regarding lead times and potential delays
- Production Planning Duties: - to coordinate with procurement & manufacturing toward material alignment for customer schedule.
- Cross-functional Coordination: -Collaborate with sales and operations teams to align production schedules with sales forecasts.
- Data Analysis and Reporting: -Generate and analyse performance metrics, such as on-time delivery rates and order backlogs.
Qualifications
- UG Degree with 3 to 5 years of experience in CRM role for automotive OEMs or Tier I supplier.
- Comprehensive knowledge of Order management
- Experience with Microsoft Office, especially Outlook and Excel
- ERP experience (JDE preferable).
- Proficiency in OEC, Sales Force
- Coordination with various internal departments to address customer inquiries effectively
- Strong communication skills to interact with customers and sales teams regularly
Skills
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About Company
Arthur L. Parker founded the Parker Appliance Company on March 13, 1917, in a small loft in Cleveland, Ohio, along with his business partner, Carl Klamm. In the early days, the company built pneumatic brake systems for trucks, trains, buses and industrial machinery, as well as leak-free fittings for the pioneers of aviation. Through staggering setbacks and impressive achievements, Parker solutions have enabled countless technology leaps over the past century playing integral roles in supporting war efforts, the exploration of space and the depths of the Earth, as well as advancements in nearly every manmade device that moves. Today, our technology platforms continue to make a meaningful impact on the world with important innovations driven by our customers. Parker’s intellectual property adds unmatched value to our products and systems with over 8,000 patents granted throughout the company’s history.
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