Collections Agent

Company Description Pawansut Holdings Ltd is a growing India-based company with operations centered in Delhi. The organization focuses on building a strong, sustainable financial services presence and values reliability, integrity, and customer trust. Team members work in a structured yet collaborative environment that supports learning and professional development. The company emphasizes ethical practices, transparent processes, and long-term client relationships. Applicants can expect a workplace that encourages accountability and performance while offering opportunities to grow in the collections and finance domain.

Role Description The Collections Agent role is a full-time, on-site position based in Delhi, India. The Collections Agent will be responsible for contacting customers regarding outstanding payments, negotiating repayment plans, and ensuring timely cash collection in line with company policies and regulatory guidelines. Daily tasks include making outbound and receiving inbound calls, updating account records, documenting all interactions in the system, and following up on overdue accounts to minimize delinquency. The role also involves working closely with the finance team to reconcile payments, identify discrepancies, and escalate complex cases when necessary. The Collections Agent is expected to maintain professional communication, provide courteous customer service, and adhere to ethical collection practices at all times.

Qualifications

• Proficiency in debt collection and cash collection processes, including negotiation and repayment arrangements.
• Strong communication and customer service skills, with the ability to handle difficult conversations professionally.
• Basic knowledge of finance and account reconciliation relevant to collections activities.
• Attention to detail, accuracy in recordkeeping, and familiarity with data entry or CRM systems.
• Ability to work on-site in Delhi, manage time effectively, and meet collection targets and deadlines.
• Prior experience in collections, banking, NBFCs, or financial services is preferred but not mandatory.
• Minimum high school diploma; a degree in commerce, finance, or a related field is an advantage.
• Comfort working in a structured environment and adherence to regulatory and company compliance standards.