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Job Description
About Us:
Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the team:
QR & Soundbox IVR L3 (MHD) team handles merchant queries and concerns on QR code and Soundbox related like Payment, settlement, device related issues etc.
About the role:
Candidate has to handle concerns and complaints raised by the merchant day to day basis and make sure the daily task is being closed within the defined TAT with good merchant experience.
Expectations/ Requirements:
Monitor, evaluate and score inbound calls against established quality assurance instruments and
standards
- Creative and dedicated individual who will fit with our collaborative culture
- Cohesively work with a lot of people, across functions and teams every day
- Coordinate with other departments for compatibility of all aspects of each project
- Troubleshoot merchant problems, identifies the request and takes appropriate measure as per the
guidelines
- Provide merchant support by call or email.
- Excellent merchant service skills that build high levels of merchant satisfaction
Superpowers/ Skills that will help you succeed in this role:
Outstanding customer service skills and dedication to providing exceptional customer care.- Must be self-motivator and self-starter.
- Ability to multitask and successfully operate in a fast paced, team environment.
- Must adapt well to change and successfully set and adjust priorities as needed.
- High level of drive, initiative and self-motivation.
- Ability to take internal and external stakeholders along.
Looking to get Placed? Try our Placement Guarantee Plan
Educational Qualification:
Any Graduate
Preferred languages English, Hindi and any 1south regional.
Why join us:
A collaborative output driven program that brings cohesiveness across businesses through technology.- Improve the average revenue per use by increasing the cross-sell opportunities
- A solid 360 feedback from your peer teams on your support of their goals
- Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it.
India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
If an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Paytm, India's leading digital payments platform, revolutionizes the way people transact, shop, and manage finances. Paytm Careers present exciting opportunities for individuals seeking to shape the future of fintech. Joining Paytm means becoming part of an innovative team committed to driving financial inclusion and technological advancement. Whether in engineering, product management, marketing, or customer service, Paytm fosters a culture of creativity and collaboration, empowering employees to thrive. Explore diverse career paths, contribute to groundbreaking projects, and embark on a rewarding journey of professional growth with Paytm Careers.
Important dates & deadlines?
Application Deadline
24 Oct 22, 12:00 AM IST
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Merchant Helpdesk-Senior Associate
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