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Job Description
Job Title: Customer Service executive/Sr executive
Job Location: Mumbai
Job Type: Contract
Key Responsibilities:
- Actioning promptly on the customer complaints/requests/queries by maintaining the SLA.
- Followup with internal teams to ensure the timely response to the customer case.
- Excel skills required (Pivot tables, VLOOKUP, HLOOKUP)
Requirements:
- Requires basic analytical skills
- Hands on experience in CRM system under customer service and preferably experience in financial services with knowledge of loans.
Skills
ExcelPivot TablesVLOOKUPCRMCustomer ServiceTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
PayU is a leading financial services provider in the global online payment industry, facilitating seamless transactions for businesses and consumers alike. Known for its robust payment solutions that cater to a wide range of sectors including e-commerce, travel, and retail, PayU combines advanced technology with deep market insights to offer secure, efficient, and user-friendly payment processes. PayU Careers provide an exciting platform for professionals seeking to excel in the fintech space, offering a dynamic and inclusive environment where innovation and customer satisfaction drive success. Employees at PayU are encouraged to develop their skills, think creatively, and contribute to the company’s mission of creating a fast, simple, and secure payment ecosystem for millions of users worldwide. Working at PayU means being at the forefront of financial technology, shaping the future of digital payments in a rapidly evolving global market.
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