Product Manager (Post Payment)

About the Role 

As Merchant support product manager in merchant experience team you will work on a portfolio of products. You will work on improving Payu products across spectrum of services offered. Product manager will own Merchant support flows and communication platform. You will drive product and AI-based solutions to improve merchant experience.  

Merchant support is used by all Payu merchants for any query about transaction, settlement, updates to business account or additional product/service requests. You will interact with support teams, engineering teams and other internal teams to improve merchant experience and provide faster resolution to merchants.  

Responsibilities: 

• Will own end to end product roadmap and delivery for internal and vendor based product flows 

• Gather insights on product usage and build roadmap to improve metrics accordingly 

• Identify and solve for gaps in merchant experience, reconciliation, integrations, success rates, TATs and reporting  

• Build a seamless experience for Payu merchant 

• Work with team of engineers, data scientist to build world class merchant support experience across all Payu platforms. 

• Think beyond what’s already been solved for in the ecosystem  

• Drive product and market research, competitive analysis, planning positioning and roadmap development  

• Evangelize new product ideas, strategies and go-to-market plans  

• Make data-driven product decisions and democratize product success metrics across teams  

• Most importantly, “own the outcome”  

Requirements: 

• 5-7 years experience in product management 

• Atleast 3 years experience Merchant/customer support product role 

• Experience working with different stakeholder ( Marketing, business, sales, Engineering , support teams) 

• Worked on product with atleast 15k active merchant/ customer 

• Experience working on consumer facing desktop and mobile websites  

• Highly effective cross-functional team collaboration skills  

• Experience of more than 3 years of using Analytics tools like Google analytics 

• Experience working in collaborative setup with different lines of businesses 

• Strong communication skills  

• Working knowledge of Payments products  

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  Bachelor's degree in Computer or Information Technology Engineering, MBA will be plus  

What we offer? 

• A positive, get-things-done workplace 

• A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this). 

• An inclusive environment that ensures we listen to a diverse range of voices when making decisions. 

• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale. 

• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity). 

About us:  

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com 

Our Commitment to Building A Diverse and Inclusive Workforce 

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.