Technical Sales Support Executive

JOB DESCRIPTION

Technical Sales Support

Skill Set Required :- People's Person, Time Oriented, Great Verbal & Written Communication Skills, Basic Math Skills, Basic Computer Literacy, Handle Customers Relations & Complaints, Crisis Management, Administrative Skills, Attention to Detail, Voice Inbound & Outbound Process, Email Inbound and Outbound Process and Chat Inbound Process

Department :- Technical Sales Support

Timings :- Shift wise ( Morning & Afternoon Shifts )

• Provide Pre-sales technical assistance, services and products education.
• Work on sales support services and provide technical and commercial back up as required.
• Support marketing activities by attending trade shows, conferences and other marketing events.
• Generate and process new sales leads, inquiries and purchase orders as necessary.
• Answer E-mails, Phone calls and chats from customers and deals with queries as they arise.
• Follows up with customer to make sure that they are satisfied with a particular product or service.
• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary.
• Deal with any customer complaints and resolves the issue as necessary
• Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery
• Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Take the extra mile to engage the customer