Territory Head - Sales & Store Operations - Home & Lifestyle Retail

Location: Bengaluru (On-site)

Experience: 1018 years

We are hiring for a leading player in the home & lifestyle retail industry. The role of Territory Head is pivotal in driving sales, profitability, and operational excellence across multiple stores in the region.

Role Overview:

As Territory Head, you will be responsible for delivering business growth in Karnataka and Telangana through effective sales strategies, seamless customer experience, and adherence to best-in-class retail standards. You will oversee store operations, marketing promotions, inventory management, and expansion initiatives while building and leading a high-performing team.

Key Responsibilities:

1. Sales & Profitability:

• Create and implement business roadmaps, sales budgets, and drive category-level sell-through without compromising margins.

2. Store Operations:

• Ensure adherence to SOPs, retail standards, layouts, and compliance norms across all stores.

3. Marketing Promotions:

• Collaborate with marketing teams to plan and execute promotions, BTL activities, and loyalty programs to drive footfalls and conversions.

4. Inventory Management:

• Maintain optimum stock levels, manage clearance processes, and minimize shrinkage and damages.

5. Customer Service:

• Uphold customer service standards, address complaints, and enhance NPS scores.

6. Market Focus:

• Conduct competition benchmarking and identify commercial opportunities.

7. Business Development:

• Evaluate prospective sites and contribute to new store expansion plans.

8. People Management:

• Recruit, coach, and develop teams to maximize performance and productivity.

Role Details:

Scope: 17 stores, business size of 250+ Cr

Reporting: Operations Head

Candidate Profile:

• 1018 years of experience in retail operations, preferably in home, lifestyle, or consumer goods and have managed an annual business of 200Cr in Karnataka and Telangana.
• Proven track record of managing multi-store operations and delivering on sales/profitability targets.
• Strong leadership, stakeholder management, and analytical skills.
• Ability to drive customer-centric initiatives and operational excellence.

Note: The candidate with relevant experience should be currently living in Bengaluru.