Senior Account Operations Manager- IT Services

We are seeking an experienced and highly skilled Senior Business Operations Manager / Account Business Manager to join our team. The ideal candidate will have 12+ years of expertise in Business & Financial Operations, with a strong background in Forecasting, Revenue, Budgeting, P&L, Billing & Collection, SLA Management, Resource Planning, PMO, Stakeholder Management, and Financial Reporting.

As an Account Business Manager, you will be responsible for working with cross-functional teams to monitor and improve business performance of strategic accounts, report financial performance, and ensure the successful execution of key projects. Your expertise will drive strategic decisions and ensure alignment across departments, fostering collaboration and maximizing business outcomes.

Key Responsibilities:

1. Financial Planning & Analysis:

• Lead the forecasting and budgeting processes, ensuring accurate projections of revenue, account margins, costs and profits.
• Manage and analyze Profit & Loss (P&L) statements to track financial performance of identified set of accounts and identify areas for improvement.

2. Revenue & Capacity Management:

• Oversee the revenue cycle, from forecasting to billing, ensuring accurate invoicing and timely collections.
• Drive capacity management initiatives, optimizing resource allocation and project timelines to support business goals.

3. Contract Management:

• Ensure contracts are complied with and are in line with financial forecasts and revenue objectives.
• Track SLAs & Penalties and collaborate with teams for improving performance.
• Ensuring Account Governance operational model, including Client Issue & Escalation management, is implemented, and executed accordingly within the Account

4. Project Management Office (PMO) Oversight:

• Manage the PMO to ensure projects are executed on time, within budget, and aligned with strategic business goals.
• Lead account operations including supplier management, contracts, purchases, resource planning and onboarding processes.

5. Stakeholder Management:

• Build and maintain strong relationships with key stakeholders, both internal and external, ensuring clear communication and alignment on business objectives.
• Present financial reports, forecasts, and performance metrics to senior leadership and other stakeholders.

6. Financial Reporting & Analysis:

• Prepare and present financial reports that provide insights into business performance, trends, and opportunities for improvement.
• Implementing and managing financial systems including time recording, labour reporting, billing, budgeting, forecasting, and annual planning

Qualifications:

• 12+ years of experience in Business & Financial Operations or related fields.
• Strong expertise in forecasting, budgeting, revenue management, P&L, sales cost analysis, and financial reporting.
• Demonstrated experience in contract management, billing processes, and capacity management.
• Proven leadership experience in managing cross-functional teams and driving operational efficiency.
• Strong project management skills with experience in overseeing PMO functions.
• Exceptional stakeholder management and communication skills.
• Advanced proficiency in financial software, Excel, and data analysis tools.