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Job Description
- What will your job attributes include
- Lead the strategic design and execution of payroll delivery across multiple regions in a SaaS-enabled model.
- Drive digital transformation across payroll operations to enhance automation, accuracy, and compliance.
- Establish governance over payroll technology platforms, integrations, and data management systems.
- Oversee global compliance, tax regulation adherence, statutory filings, and audit readiness.
- Lead financial governance i gross margin management, and pricing strategies.
- Champion process efficiency, scalability, and continuous improvement initiatives across client portfolios.
- Define and manage payroll SLAs, ensuring exceptional service delivery and client satisfaction.
- Escalation Management:
- Serve as the executive point of contact for high-impact payroll escalations and crisis management.
- Implement proactive measures to prevent recurring issues through root cause analysis and system
- improvements.
- Build escalation protocols with internal and external stakeholders to maintain service continuity.
- Ensure client expectations are exceeded through timely communication and resolution strategies.
- People Management:
- Lead large, multi-tiered teams across geographies; build leadership pipelines and succession plans.
- Mentor senior delivery leaders and cultivate a culture of accountability, collaboration, and innovation.
- Track team performance using dashboards; drive leadership KPIs and engagement initiatives.
- Build capacity and expertise in line with business growth and evolving client needs.
- What skills will help you succeed in this role
- CA / MBA / Postgraduate with 16-20 years in global payroll, SaaS platforms, and compliance leadership.
- Proven expertise in global statutory compliances, tax frameworks, and audit standards.
- Deep understanding of payroll technology, integrations, HRMS, and data privacy laws.
- Strong command over dashboarding, reporting analytics, and payroll-specific financial controls.
- Expertise in client engagement, solutioning, SLA governance, and contract delivery.
- High proficiency in MS Excel, HR tech platforms, and SaaS-based payroll tools.
- Track record of leading large transformation projects and improving operational efficiency.
- Preferred Location would be Delhi NCR / Bangalore; flexible to relocate as needed
Skills
AuditGovernanceEscalation ManagementReportingRoot Cause AnalysisCaIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
PeopleStrong is a leading Enterprise Work Technology company from India, that is enriching experience at work for over 250+ customers and over 750,000 users globally. On its journey to writing the #NewCodeofWork, PeopleStrong product suite includes next-gen applications in the space of HR Technology (Talent Acquisition, Human Capital Management, Talent Management), Collaboration, Intelligence and Analytics and platform. Known for its penchant to innovate, PeopleStrong has many firsts to its name, the recent one being the application of Machine Learning in Recruitment (through Match Making) and Employee Experience (through India’s first HR Chatbot Jinie). PeopleStrong is the first company in the space to be successfully assessed on SSAE18 and recently won the prestigious CIO’s Choice Award for Talent Management on Cloud.
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