Manager - Customer Success

To excel in this role, you need to have 4-6 years of prior experience in technical marketing of products or solution consulting. It's important to note that this is not a Software Development role, so individuals with a pure development or programming background need not apply.

Key Knowledge & Skill Requirements:

• Proficient in requirements gathering and elicitation techniques
• Excellent verbal and written communication skills to engage with clients across various business functions
• Industry expertise in BFSI segment or service companies within the BFSI vertical
• Experience in direct customer interaction, engagement management, and program management
• Willingness to travel to client locations as the role grows
• Ability to understand technology terms and concepts
• Self-motivated and ambitious with the ability to work independently

Desirable Technical Skills:

• Familiarity with presenting solutions in programming domains
• Understanding of REST, Webservices, and SOAP
• Experience with Business Intelligence tools
• Ability to evaluate alternatives and make informed decisions

Responsibilities:

• Develop in-depth functional and technical knowledge of Perfios products
• Provide technical consultancy to customers
• Educate newly onboarded customers on Perfios products
• Ensure successful onboarding of new customers
• Manage multiple implementation projects concurrently
• Analyze client key performance indicators and identify strategic opportunities
• Recommend new product offerings based on client needs
• Engage with clients to identify upsell opportunities and educational needs
• Act as an escalation point for problem resolution

In summary, this role requires a blend of technical marketing expertise, strong communication skills, industry knowledge, and the ability to drive client engagement and product adoption. If you are a self-starter with a passion for helping clients succeed, this role at Perfios could be the ideal fit for you.,