Technical Support Engineer - IX

Phenom Intro:

Phenom People is a rapidly growing software company that is revolutionizing the way companies attract, engage, and retain top talent. We are seeking a highly skilled and experienced Senior Technical Support Engineer, IX to join our dynamic team in Hyderabad, Telangana, India.

As a Senior Technical Support Engineer, IX, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software, RX. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software.

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As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software.

What You'll Do:

• ● Provide technical support to clients via phone, email, and chat
• ● Troubleshoot and resolve technical issues related to our recruitment software
• ● Collaborate with our development team to identify and resolve complex technical issues
• ● Conduct training sessions for clients on how to use our software effectively
• ● Document and track all technical support requests and resolutions in our system
• ● Continuously monitor and improve the overall performance and stability of our software
• ● Stay up-to-date with the latest industry trends and advancements in recruitment Technology

What You've Done:

• ● Bachelor's degree in Computer Science, Information Technology, or a related field
• ● Minimum of 2 years of experience in technical support, preferably in the software industry
• ● Hands on experience on integrations and API’s
• ● You are a critical thinker, quick learner, and can adapt in an agile fast paced environment
• ● Should excel in troubleshooting and demonstrate curiosity in all aspects of problem solving

● Should be passionate about Web design, Content Management System (CMS), self help, technical documentation and have a deep understanding about Knowledge Centered Service (KCS)

• ● Strong knowledge of recruitment technology and processes
• ● Experience with troubleshooting and resolving technical issues
• ● Excellent communication and interpersonal skills
• ● Ability to work independently and in a team environment
• ● Strong problem-solving and analytical skills
• ● Proven track record of providing exceptional customer service
• ● Willingness to work flexible hours, including weekends and holidays, as needed

Shifts:

We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing might change based on business requirements)

● AMER hours - (EST - 5.30 PM/ 6.30 PM IST or PST - 9 PM/ 10 PM IST onwards depending on Daylight Savings Time)

● EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Daylight Savings Time

● APAC hours - 5.30 AM IST onwards

Benefits:

• ● We want you to be your best self and to pursue your passions!
• ● Health and wellness benefits/programs to support holistic employee health
• ● Flexible hours and working schedules, as well as parental leave for new parents
• ● Growing organization with career pathing and development opportunities
• ● Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion:

• Our commitment to diversity runs deep! Diversity is essential to building phenomenal
• teams, products, and customer experiences. Phenom is proud to be an equal
• opportunity employer taking collective action to build a more inclusive environment
• where every candidate and employee feels welcomed. We recognize there is more to be
• done. Our teams are committed to continuous improvement until these powerful ideas
• are ingrained in our culture for Phenom and employers everywhere!