Endorsements Specialist

About Plum

Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.

Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.

Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners.

About the role

We are looking for an Endorsement Specialist to manage end-to-end endorsement

requests for our Non-enterprise & Enterprise accounts. In this role, you will work closely with insurers, Account Managers, and cross-functional teams to ensure timely, accurate, and seamless policy servicing while delivering an exceptional customer experience.

Key Responsibilities

• Own and manage endorsement requests from initiation through closure.
• Coordinate with insurers, Account Managers, and internal stakeholders to ensure
• smooth and timely execution of policy changes.
• Ensure high levels of accuracy, compliance, and adherence to defined service-level
• agreements (SLAs).
• Resolve complex endorsement and policy servicing requests through effective
• stakeholder collaboration.
• Proactively communicate updates and provide timely resolutions to internal and
• external stakeholders.
• Identify opportunities to improve operational processes and enhance the customer
• experience.
• Maintain process excellence by following established workflows, quality standards,
• and documentation practices.

Requirements

• 1–3 years of overall professional experience.
• Experience in Group Health Insurance operations, endorsements, policy servicing,
• or customer servicing is a plus
• Strong ownership mindset with the ability to manage requests independently from
• start to finish.
• Excellent stakeholder management and coordination skills.
• Strong attention to detail with a focus on accuracy and quality.
• Effective problem-solving skills and the ability to handle complex servicing scenarios.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.

Additional Info

• It will be 5 days of onsite work.