Deployment Analyst

Summary Of The Position

We are seeking a highly skilled and experienced Retail IT Deployment & Support Manager to lead the implementation and support of Point of Sale (POS) systems across retail environments. This role involves managing end-to-end deployment projects, resolving technical issues, and applying deep knowledge of retail operations to ensure seamless system performance and enhanced customer experience.

Key Accountabilities

• Manage software rollouts and updates across Windows and macOS environments, ensuring compliance and performance.
• Lead and manage full-cycle deployment projects for Point-of-Sale systems, including planning, installation, configuration, testing, and client coordination to ensure successful implementation.
• Troubleshoot and resolve issues related to POS systems and retail servers, ensuring minimal downtime and maintaining operational continuity in high-volume retail environments.
• Apply in-depth knowledge of retail processes such as POS operations, order management, and cash handling to align system functionality with business needs and improve workflow efficiency.
• Serve as the primary point of contact for clients during deployment and support phases, ensuring clear communication and timely resolution of concerns.
• Conduct thorough testing of deployed systems to ensure optimal performance, usability, and compliance with operational standards.
• Maintain detailed records of deployments, issue resolutions, and system configurations for future reference and continuous improvement.
• Understands the impact of non-delivery on the reputation of PMC with the client
• Provides regular client and internal communication on assigned activity and incidents - ensure that interested parties are clear on current status, highlighting any issues that might impact delivery in the defined timescales to Team Leader/Support Manager.

Please note, that this role works on a rotational shift basis to ensure sufficient coverage for 24/7 and meet the needs of the business.

Skills and Experience | Essential

• Hardware Troubleshooting & Installation
• Software Deployment Windows & macOS Administration
• Network Connectivity & Configuration
• ITIL Foundation Knowledge
• Asset & Inventory Management
• Remote Support Tools
• Communication & Stakeholder Coordination
• Change & Incident Management

• Good understanding Tomcat services, PED machines, Peripheral devices (printer, scanner etc).
• Good understanding of ITIL framework and processes. ITIL certification is preferred.
• Working knowledge/experience on Linux - preferred but not must
• Able to share ideas with the team and self-confident.
• Go-getter and solution-oriented personality
• Very quick learner and keen to learn new things
• Reliable & accountable individual who can manage client interaction

• A continual desire to go above and beyond to resolve customer issues within SLAs and suggest more efficient and effective ways of working
• Having worked in a fast paced, dynamic environment
• Empathy and the ability to communicate both internally and externally
• Ability to multi-task, work under pressure and to tight deadlines
• Positive can-do attitude, team player
• Efficient and Proactive