Infrastructure Manager

Job Summary:

We are seeking an experienced Infrastructure Manager to lead and manage end-to-end IT operations for an organization of approximately 600 employees. The role is responsible for Helpdesk operations, cloud infrastructure (Azure & AWS), on-premises VMware environments, and network infrastructure including switches and Meraki devices. The ideal candidate will combine strong technical expertise with hands-on leadership and operational excellence.

Key Responsibilities:

IT Operations & Helpdesk

• Manage and oversee IT Helpdesk operations supporting 600 users, ensuring SLAs are met.
• Lead, mentor, and develop a team of L1/L2/L3 support engineers.
• Define, implement, and improve incident, problem, and change management processes.
• Ensure high availability and performance of end-user systems (laptops, desktops, printers, peripherals).
• Manage IT asset lifecycle, inventory, and vendor coordination.
• Cloud Infrastructure (Azure & AWS)
• Administer and optimize Microsoft Azure and AWS EC2 & VPC environments.
• Ensure secure, scalable, and cost-effective cloud operations.
• Oversee backups, disaster recovery, and business continuity planning in cloud environments.
• Monitor performance, availability, and cloud cost optimization.
• On-Prem Infrastructure
• Manage VMware virtualization platforms (ESXi, vCenter).
• Ensure uptime, capacity planning, patching, and upgrades of on-prem servers.
• Handle storage, backup solutions, and DR for on-prem workloads.

• Manage enterprise network infrastructure including:
• Core and access switches
• Cisco Meraki switches and network devices
• Ensure secure network architecture, firewall rules, VPNs, and access control.
• Coordinate with security teams on vulnerability management, audits, and compliance.
• Implement and maintain IT security best practices.

• Act as a key point of contact between IT and business stakeholders.
• Prepare IT budgets, forecasts, and operational reports.
• Manage vendors, MSPs, and licensing agreements.
• Support IT strategy, digital transformation, and automation initiatives.

Required Skills & Qualifications

• Strong experience managing Helpdesk operations at scale (500+ users).
• Hands-on experience with:
• Azure (VMs, networking, identity, monitoring)
• AWS EC2 and VPC
• VMware (ESXi, vCenter)
• Enterprise networking and switching
• Meraki dashboard and devices
• Good understanding of IT security, backups, DR, and compliance.

• Proven ability to lead and manage IT teams.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience working with SLAs, KPIs, and ITIL-based processes.

• Bachelors degree in IT, Computer Science, or related field.
• IT certifications (Azure, AWS, VMware, ITIL, Cisco/Meraki) are a plus.
• Experience in a mid-to-large enterprise environment.

• Competitive salary aligned with Baroda market standards.
• Opportunity to manage modern hybrid cloud and on-prem infrastructure.
• Leadership role with scope for growth and strategic impact.