Operation Support Analyst

Summary:

This role demands attentiveness and adherence to process instructions and deadlines. Multitasking skill is the key requirement of this role. As process runs 24*7, rotational shift would be provided or can be changed as per the business requirements.

Key Accountabilities:

• 24*7 monitoring the health of critical web, data, retailers head-office & store servers, and tills.
• Alert monitoring that comes from customer system automatically, troubleshooting wherever required and escalation via email and phone.
• Periodic report generation & extraction for customers Troubleshooting issues within the prescribed scope.
• Executing SQL queries as per customer requirement.
• Due to 24*7 work environment, the person should be comfortable to work in rotational shifts.

• Good communication skills, Verbal and Written both, is a MUST
• Basic knowledge about Desktop, MS - Office and Window OS
• Basic understanding on remote server
• Ability to multitask, prioritize activities, and work effectively under time-sensitive conditions.

• Basic knowledge about Networking and Database management systems.
• Hands on experience on remote server functionalities.
• Call handling skills and experience

• Very good verbal & written communication
• Able to share ideas with the team and self-confident
• Go-getter and solution-oriented personality
• Very quick learner and keen to learn new things
• Reliable & accountable individual