Insurance Customer Service Representative

What role you will play in team: You will handle customer inquiries regarding insurance policies and provide excellent support in a fast paced online environment.

What you will do: You will be responding to customer queries via phone, email or chat, resolving issues and ensuring customer satisfaction.

Key responsibility:

• Responding to customer inquiries via phone, email, and chat.
• Resolving customer issues and complaints.
• Providing information about insurance products and services.
• Processing policy changes and cancellations.
• Maintaining accurate records of customer interactions.
• Escalating complex issues to senior staff.

Required Qualification and Skills:

• Bachelor's degree or equivalent experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in MS Office Suite.
• Experience in customer service (preferred).

Benefits Included:

• Competitive salary and benefits.
• Opportunities for professional growth.
• Positive and supportive work environment.
• Health insurance.
• Paid time off.

A Day in the Life: Your day will be a mix of handling customer requests, resolving issues, providing support and collaborating with team members. Expect a fast-paced and dynamic environment.