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Job Description
Description: Associate Product Manager Health Customer Experience.
Company: Policybazaar.
Location: Gurugram, Haryana, India (5 days from office).
Department: Product Management Health Insurance.
Employment Type: Full-time.
Role Summary:
As an Associate Product Manager on the Health Customer Experience team, you will be instrumental in shaping the digital journey for our health insurance customers.
You will focus on optimizing the user experience across various platforms (web, mobile app, WhatsApp, calls, etc) to ensure a seamless and intuitive customer journey from initial inquiry to claim settlement.
This role requires a data-driven mindset, strong problem-solving skills, and a passion for improving customer satisfaction in a fast-paced environment.
Key Responsibilities:
- Optimize Customer Journeys: Continuously enhance the user experience across all digital platforms, ensuring a smooth and intuitive journey for customers.
- Data Analysis & Insights: Monitor key business metrics (productivity, conversion rates, customer satisfaction) and conduct data analysis using tools like SQL and Excel to identify trends, drop-offs, and opportunities for improvement.
- Product Development Support: Collaborate with product managers and cross-functional teams (engineering, design, marketing, customer support) to define features, prepare Business Requirement Documents (BRDs), and manage the product backlog and timelines using tools like Jira.
- Documentation & Communication: Document product requirements, user stories, and acceptance criteria clearly and concisely, acting as the product SME (Subject Matter Expert) for functional experiences.
Required Qualifications and Skills:
Education: Bachelors degree in Engineering, Computer Science, or a related quantitative field.
An MBA is an added advantage. (IIT and IIM grads will be pref).
Experience: 2-3 years of experience as a business analyst or 0-1 in a product management related field.
Technical Proficiency: Proficiency in data analysis using SQL and MS Excel is mandatory Skills.
- Strong analytical and problem-solving skills, with an aptitude for data, metrics, and trends.
- Bias towards action and the ability to manage end-to-end project activities independently.
- Excellent written, verbal, and presentation skills to effectively communicate with diverse stakeholders.
- Strong sense of user empathy and a keen eye for good design principles.
Benefits:
- Competitive salary and benefits package (e., provident fund, group health insurance).
- Opportunities for career development and growth within India's largest insurance broker.
- A dynamic, collaborative, and inclusive work environment.
Skills
Product DevelopmentProduct ManagementUser StoriesProduct ManagerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
We stay awake and alive because Insurance helps families in financial distress, during the times of death, disability, disease, and accidents, and when families need help most. One incident can destroy a family’s future and development. We hope no one ever faces such a situation, but the truth is millions of people do. Unlike European countries we have poor social security. The rich can still recover from the financial loss, but the poor cannot recover from such a loss easily. Thus we believe we do a noble act by building awareness about such a product. We are against miss selling. Millions of people every year buy Insurance policies without understanding as they are usually told just a few things to sell the product. Many times these are lies or half-truths; as such commitments are rarely documented or recorded. Thus customers start hating insurance and its sellers hurting persistency and growth. This is no way to build a sustainable business. We believe everyone must fully understand what they are buying, and know both the positives and the negatives. They should know the options, and choose what is best for them and their needs. The true value of any insurance policy lies in the payment of a claim, and we will fight the corner of a customer very hard indeed, at the point of claim, and ensure he gets a fair deal from the insurance company. Finally we believe companies must make a profit too, else how can they continue to service customers. Thus we are against customer side fraud. We like customers to make truthful declarations, and not try to cheat the system. All in all, Insurance has a huge role in supporting families in distress, and we will make it viable for every participant, as we said, fairly, transparently, and sustainably.
Important dates & deadlines?
Application Deadline
24 Jun 26, 06:28 PM IST
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Policybazaar - Associate Product Manager
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