PolicyBazaar - Operational Business Analyst - Process Re-engineering
Data Science Analytics & Machine Learning
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Job Description
About Policybazaar.com
We believe in insurance for all, and we drive it through unbiased information and time efficient processes for all Indian customers. As India's largest insurance brokers, we consider it our responsibility to be every Indian customer's one- stop portal for protection against death, disease and disability - as well as for mindful investment planning. We understand customers' anxiety about claim settlement, so we offer 24x7 online support, on- ground support, as well and even host special claim samadhan events where stuck claims can be reopened and resolved instantly. Our mission, in keeping with IRDAI's inspiring vision, is Har Family Hogi Insured by 2047.
Companies - Paisabazaar.com, Docprime, QuickFixCars, Policybazaar.ae, Zphin Visit policybazaar.com to know more about us.
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We are looking for a detail- oriented and data- driven Operational Business Analyst/ Supply Chain / Process Re engineerer to join our growing team. If you are passionate about optimizing processes, improving operational efficiency, and enabling business decisions through analytics, we'd love to connect!
Responsibilities:
- Creating relevant data reporting dashboards to support day to day business management & growth.
- Preparing presentations for reviews & updates.
- Conduct relevant analysis by collecting data from all internal and external sources to get answers to business question.
- On a daily basis, gathering and analyzing information, formulating and testing hypotheses, and developing and communicating recommendations.
- Develop strategy for new business growth and traffic & conversion improvement.
- Creating or modifying automated dashboards to support day- to- day tracking of business and product metrics
- Ability to quickly understand the end- to- end business and online product journeys
- An appetite to go deep into use cases and scenarios by way of investigation to solve customer- centric problems that are often invisible to managers
- Analyze supply chain, operational, and process data to identify trends, gaps, and opportunities
- Support end- to- end process improvement initiatives
- Work closely with cross- functional teams (Operations, SCM, Logistics, Procurement, Tech)
- Recommend and implement data- backed solutions to improve efficiency, reduce costs, and enhance service levels
- Monitor KPIs and ensure process adherence.
Skills & Experience:
- 2- 4 years of relevant experience
- Excellent with MS Excel. Advanced Excel will be great to have
- Must be good in Qualitative and Quantitative Analysis.
- Must be good in Presentation making and delivering
- Excellent written and verbal communication skills - important for a clear delivery of insights
- Good to have Knowledge of Python, SQL, google analytics
- Need to find a way to automate reports, or maintain existing reports.
- Experience in writing detailed BRDs
- Ability to translate business or product problem statements into key insights that shape major business decisions
- Exposure to & understanding of business aspects: sales, product, marketing, revenue
- Independent thinker, Persistent, performance- driven and solution- oriented
- Strong analytical and problem solving skills
- Ability to work between departments to collect and collate information
Skills
PythonBusiness AnalystData AnalysisData ReportingImplementationProcess ImprovementAnalystAnalyticsSqlIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
We stay awake and alive because Insurance helps families in financial distress, during the times of death, disability, disease, and accidents, and when families need help most. One incident can destroy a family’s future and development. We hope no one ever faces such a situation, but the truth is millions of people do. Unlike European countries we have poor social security. The rich can still recover from the financial loss, but the poor cannot recover from such a loss easily. Thus we believe we do a noble act by building awareness about such a product. We are against miss selling. Millions of people every year buy Insurance policies without understanding as they are usually told just a few things to sell the product. Many times these are lies or half-truths; as such commitments are rarely documented or recorded. Thus customers start hating insurance and its sellers hurting persistency and growth. This is no way to build a sustainable business. We believe everyone must fully understand what they are buying, and know both the positives and the negatives. They should know the options, and choose what is best for them and their needs. The true value of any insurance policy lies in the payment of a claim, and we will fight the corner of a customer very hard indeed, at the point of claim, and ensure he gets a fair deal from the insurance company. Finally we believe companies must make a profit too, else how can they continue to service customers. Thus we are against customer side fraud. We like customers to make truthful declarations, and not try to cheat the system. All in all, Insurance has a huge role in supporting families in distress, and we will make it viable for every participant, as we said, fairly, transparently, and sustainably.
Important dates & deadlines?
Application Deadline
24 Jun 26, 05:49 PM IST
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PolicyBazaar - Operational Business Analyst - Process Re-engineering
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