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Job Description
Description:
About Policybazaar.com We believe in insurance for all, and we drive it through unbiased information and time efficient processes for all Indian customers. As India's largest insurance brokers, we consider it our responsibility to be every Indian customer's one-stop portal for protection against death, disease and disability -as well as for mindful investment planning. We understand customers' anxiety about claim settlement, so we offer 24x7 online support, on-ground support, as well and even host special claim samadhan events where stuck claims can be reopened and resolved instantly. Our mission, in keeping with IRDAI's inspiring vision, is Har Family Hogi Insured by 2047. Companies Paisabazaar.com, Docprime, QuickFixCars, Policybazaar.ae, Zphin Visit policybazaar.com to know more about us.
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Job Title: Program Manager - Operations & Strategy
Location (Language): Kochi (Malayalam)/ Hyderabad (Telugu)/ Chennai (Tamil)
Function: Business Operations and Strategy
About the Role:
Were looking for an analytical, proactive, and driven professional to join us as a Program Manager Operations & Strategy for our Kochi, Hyderabad and Chennai teams. In this role, youll be the strategic and operational bridge between the central business team and the on-ground operations, ensuring our regional centres run efficiently, strategically aligned and business goals are met. A key part of your mandate will be to grow the business in your state by leveraging local insights, customer understanding, and competitive intelligence to influence strategy and execution. This is not a sales role - its a business enablement, insights, and process excellence role.
- Drive operational excellence by identifying process gaps and implementing structured solutions.
- Grow the business in your region by:
- Leveraging local market insights,
- Conducting competitive analysis,
- Recommending targeted strategies for the Kerala/Telangana/Andhra-Telangana markets.
- Monitor key business metrics (productivity, conversion levers, quality, customer experience) and partner with regional teams to improve outcomes.
- Conduct data analysis to identify trends and uncover insights.
- Collaborate with central Analytics, Product, and Strategy teams to localize and execute state-level initiatives.
- Run structured program reviews with centre leadership to align goals, track progress, and ensure accountability.
- Lead special projects focused on process automation, performance improvement, or customer experience enhancement.
What we are looking for:
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- Fluent in Telugu, Malayalam, Tamil along with English
- Strong command of Excel; knowledge of SQL is a plus
- Structured problem solver with strong stakeholder management skills
- High ownership, bias for action, and comfort in unstructured environments
- Ability to influence multiple teams without direct authority
- Willingness to travel occasionally for reviews and implementation
Why Join Us?
- Opportunity to own regional business programs and growth initiatives early in your career.
- Direct visibility to senior leadership and cross-functional teams.
- Work on high-impact projects that shape efficiency, customer experience, and centre performance.
- Fast-paced, meritocratic culture that rewards initiative and outcomes.
Skills
Competitive AnalysisConsultingCompetitive IntelligenceManagementPerformance ImprovementStrategyIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
We stay awake and alive because Insurance helps families in financial distress, during the times of death, disability, disease, and accidents, and when families need help most. One incident can destroy a family’s future and development. We hope no one ever faces such a situation, but the truth is millions of people do. Unlike European countries we have poor social security. The rich can still recover from the financial loss, but the poor cannot recover from such a loss easily. Thus we believe we do a noble act by building awareness about such a product. We are against miss selling. Millions of people every year buy Insurance policies without understanding as they are usually told just a few things to sell the product. Many times these are lies or half-truths; as such commitments are rarely documented or recorded. Thus customers start hating insurance and its sellers hurting persistency and growth. This is no way to build a sustainable business. We believe everyone must fully understand what they are buying, and know both the positives and the negatives. They should know the options, and choose what is best for them and their needs. The true value of any insurance policy lies in the payment of a claim, and we will fight the corner of a customer very hard indeed, at the point of claim, and ensure he gets a fair deal from the insurance company. Finally we believe companies must make a profit too, else how can they continue to service customers. Thus we are against customer side fraud. We like customers to make truthful declarations, and not try to cheat the system. All in all, Insurance has a huge role in supporting families in distress, and we will make it viable for every participant, as we said, fairly, transparently, and sustainably.
Important dates & deadlines?
Application Deadline
27 Jun 26, 07:07 PM IST
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Policybazaar - Program Manager
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