PracticeSuite - Project Manager

Role & Responsibility:

• The Implementation Project Manager leads clients through the implementation of PracticeSuite's practice management software.
• He/she will manage multiple projects to ensure the client and the internal departments/teams are completing tasks on schedule as outlined in the client's project plan.
• This is a skilled position that requires experience in a related field.

Job duties include the below:

• Assess client/project need and build relationships with the client.
• Develop and manage implementation project lifecycles.
• Manage client expectations, outcomes and timelines.
• Ability to effectively communicate with the client to define what is in scope versus out of scope.
• Keep the project in scope and on time.
• Effectively lead meetings and direct team/client solutions to anticipate and overcome obstacles.
• Serve as a liaison between internal departments and the client during implementation.
• Update client and internal management on project status, issues, additional scope
• Manage issue escalations and provide direction as necessary.
• Effectively communicate recommendations to management
• Promote team and client collaboration to establish and improve best practices.
• Serve as a trusted advisor by advocating for client needs and product requests to PracticeSuite support, product and engineering teams.
• Other duties as assigned.

Skills:

Client facing experience, Good communication skills, Medical - billing (claims processing) experience.

Job Location: Ghansoli (Navi Mumbai) & Kochi (Kerala) (WFO)

Shift: US Shift (9 AM to 6 PM EST)