Branch Operations Executive

Company Description Pramerica Life Insurance Limited is a leading life insurance provider in India, focused on helping customers and their families achieve long-term financial security. Since beginning operations on September 1, 2008, the company has built a pan-India presence through multiple, customized distribution channels tailored to diverse customer segments. Pramerica Life Insurance emphasizes protection, transparent products, and quality financial advice to support customers aspirations. Headquartered in Gurugram, Haryana, the company offers accessible customer support and digital services, including online account management and WhatsApp-based assistance. The Pramerica mark is used under license from The Prudential Insurance Company of America, reinforcing its global standards and brand heritage.

Role Description The Branch Operations Executive is a full-time, on-site role based in Guwahati, responsible for ensuring smooth and efficient daily branch operations. This position manages policy servicing processes, documentation, and compliance with regulatory and company guidelines, while coordinating closely with sales teams and customer service to support business growth. The role includes handling customer queries and requests at the branch, overseeing transaction processing, and maintaining accurate records and reports. The Branch Operations Executive monitors operational performance, identifies process improvements, and supports audits and risk controls to maintain high service quality. The role requires proactive collaboration with cross-functional stakeholders to ensure a seamless customer experience at the branch level.

Qualifications

• Candidates should possess strong Operations and Operations Management skills to handle daily branch processes, documentation, and compliance.
• Candidates should possess solid Analytical Skills to review data, track branch performance, and identify operational issues or improvements.
• Candidates should possess effective Communication and Interpersonal Skills to interact with customers, colleagues, and stakeholders in a professional manner.
• Relevant experience in insurance, banking, or financial services operations will be beneficial.
• A graduate degree in any discipline; a specialization in finance, business, or commerce is an advantage.
• Ability to work with MS Office and branch management systems, with attention to detail and strong organizational skills.
• Knowledge of life insurance products, regulatory requirements, and local market practices will be an added benefit.