Support Team Lead

Job Summary

Key Responsibilities

• Handle customer calls and provide effective resolutions
• Respond to customer emails, tickets, and support queries promptly
• Ensure clear, quick, and professional communication with customers
• Manage and track customer issues through ticketing tools
• Maintain accurate customer records and documentation
• Monitor support metrics and prepare reports using Excel
• Guide and support junior team members when required
• Coordinate with internal teams for issue resolution
• Communicate fluently in both Hindi and English

Required Skills & Qualifications

• 2–3 years of experience as a Team Lead in Customer Support
• Hands-on experience with ticketing tools such as Zoho Desk and Freshdesk
• Familiarity with Amplitude and Excel Sheets
• Strong verbal and written communication skills in Hindi & English (Mandatory)
• Experience in both email support and call support
• Good email writing skills and typing speed
• Basic computer proficiency and multitasking ability
• Strong problem-solving and team-handling skills
• Immediate joiners will be preferred