Product Manager - Internet/Online

Job description :

As a Product Manager you re key to helping us continue to enhance our product offering. You would be joining a high performing Product and Design team where you will partner directly with Product Managers, UX Designers and others across the company to ensure we re building the right functionality to meet our customers needs. This position will provide a great opportunity to work on the flagship Payroll platform.

Responsibilities :

• Define the product strategy and roadmap
• Drive the product and business-planning processes for cross-functional teams
• Partner with stakeholders & User Experience Designers (UX) to discover, define, and translate customer needs into a prioritized product backlog (Epic > User Stories > Acceptance Criteria)
• Responsible for driving the creation, and completion, of User Stories to a Ready for Development status
• Assess current competitor offerings and seek opportunities for differentiation
• Analyze product requirements and develop appropriate programs to ensure they re met
• Develop, implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate go-to-market plans
• Responsible for User Acceptance Testing (UAT) and close coordination with Engineering and Quality Assurance (QA) teams to ensure acceptance criteria are met.
• Act as a primary point of contact to triage any escalated issues that were routed through Support and/or Professional Services
• Partner with the Technical Documentation team and Support to clearly communicate and define product changes.
• Partner with PM & UX on the management of User Influencer Groups (and other customer feedback mechanisms) to maintain a high level of engagement with the platform s most active customers & users
• Help ensure Product Management is successful at building and maintaining a centrally located, 12-month roadmap, and product backlog
• Establish a close partnership and working relationship with QA to assess the status of testing product fixes and enhancements.
• Act as a liaison and bridge between product teams, support, and professional services to help identify product issues and opportunities for enhancements.
• Stay up to date on Payroll related trends and changing requirements

Qualifications :

• 10+ years of Business / Product Analyst experience or equivalent
• Previous experience collaborating with others to refine project, process, and or application needs from high level requirements
• Excellent communication and organization skills; ability to connect across various domains, skills, and disciplines
• Great balance of software business and technical savvy/aptitude with the ability to quickly understand customer problems
• Understand and have previous experience with HR platforms and core functionality would be a plus
• Ability to become a true product expert with the flexibility to respond to various business & team needs
• Experience working in an Agile environment and a great understanding of its most common practices / processes / tactics.
• Ability to contribute and supervise various Agile Scrum rituals such as standups, grooming sessions, and Sprint Demos.
• Demonstrate a high level of grit and initiative to get stuff done