Agency Development Manager (SME)

Company Description Probus Insurance Broker Private Limited is a tech-enabled insurance broking company that has been serving individuals, families, and businesses across India since 2002. The organization combines extensive physical distribution with strong digital capabilities and expert advisory to make insurance simpler and more accessible. With 40+ offices across 153+ cities in 17+ states, Probus offers solutions in Health, Life, Motor, SME, Commercial, and other insurance categories through leading insurers. Its technology ecosystem supports insurance advisors in comparing products, managing policies, tracking business, and serving customers efficiently. From product selection to policy servicing and claims assistance, Probus is committed to supporting customers throughout their insurance journey.

Role Description The Agency Development Manager (SME) is a full-time, on-site role based in the Kolkata metropolitan area. This role focuses on developing and managing a network of insurance advisors and agencies, primarily in the SME segment, to drive sustainable business growth. Day-to-day responsibilities include identifying and onboarding new partners, training and mentoring agency teams, monitoring performance metrics, and ensuring compliance with company and regulatory guidelines. The role involves collaborating with internal stakeholders to design sales strategies, support digital tools adoption, and resolve operational issues for agencies. The Agency Development Manager will also work closely with partners to improve customer experience, enhance product penetration, and achieve assigned sales and revenue targets.

Qualifications

• Strong sales and business development skills, including experience in agency/channel management and relationship building with partners.
• Knowledge of SME and commercial insurance products, and the ability to explain coverage, features, and benefits clearly to advisors and clients.
• Proficiency in using digital tools and CRM or policy management systems to track performance, manage pipelines, and support advisors.
• Excellent communication, negotiation, and presentation skills, with the ability to train and motivate diverse agency teams.
• Proven ability to analyze sales data, set targets, plan territory activities, and implement growth strategies for assigned regions.
• Bachelors degree in Business, Finance, Marketing, or a related field; a relevant insurance certification (e.g., III or similar) is an advantage.
• Prior experience in insurance broking, banking, financial services, or B2B sales, preferably in SME or commercial lines.
• Comfort with frequent field visits within the Kolkata metropolitan area and the flexibility to work with multiple stakeholders and timelines.