Membership Relation Officer In Chennai

Roles and Responsibilities

The Membership Relations Officer is responsible for fostering strong relationships with members, ensuring their needs are met, and enhancing their overall experience with the organization. This role involves engaging with members, addressing inquiries, resolving issues, and contributing to strategies that increase member satisfaction and retention across

a growing international community.

• Manage membership queries, resolve issues, and provide excellent customer service Using Zendesk or Direct emails.
• Maintain accurate records in Salesforce CRM: process invoices, payments, refunds, and member updates.
• Support new members and group onboarding through personalized sessions and orientation
• Provide exceptional client relationship management by understanding their needs and preferences.
• Maintain and support subscription processes for individual and joint members.
• Use quarterly and annual data to support membership forecasting and performance reporting.

Desired Candidate Profile

• 0-4 years of experience in a similar role (Membership Relationship Officer) or related field (e.g., Customer Relationship Management), membership or Communications.
• Strong communication skills for effective interaction with clients over phone calls, emails, or chats.
• Experience in Salesforce CRM will be advantage
• Proficiency in Microsoft Office (Excel, Word); knowledge of PivotTables is a plus
  

Share your profile to yuvaraju@prodigyrecruit.com or call 9884286090