Urgent Hiring For Customer Support - Voice Process

Key Responsibilities:

Customer Interaction:

• Handle incoming calls from customers promptly and professionally.
• Provide information about products, services, and company policies.
• Address customer inquiries, concerns, and complaints effectively.

Issue Resolution:

• Troubleshoot and resolve customer issues or complaints in a timely manner.
• Escalate complex issues to appropriate departments for further investigation.

Data Entry:

• Accurately and efficiently input customer information and details into the company's database.

Product Knowledge:

Stay informed about the company's products, services, and promotions to provide accurate information to customers.

Eligibility Criteria:

• High school diploma or equivalent; college degree is a plus.
• Proven customer service experience, preferably in a call center environment.
• Should have minimum 0 - 12 months of relevant experience
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Proficiency in using call center software and computer systems.
• Ability to work in a fast-paced and dynamic environment.
• Strong attention to detail and accuracy.

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Additional career progression responsibilities:

• Provide backup support to the team and make sure department goals are met.
• Monitor call volume; prioritize and distribute workload for the team.
• Measures KPIs like inbound calls, call waiting, and call abandonment.
• Provide motivational support to team members to maintain high morale and productivity.

Day Shift and Sunday Fixed off

Interested Candidates, please reach out to -

Contact Person: Swati

Contact No.: 9108382888