Program Manager/Project Manager - IT

We are seeking an experienced Project Manager / Program Manager with strong stakeholder management, governance, and delivery leadership experience to support a large-scale ServiceNow transformation initiative.
The ideal candidate will possess excellent communication skills in both English and Japanese and have proven experience managing cross-functional teams, vendors, and business stakeholders in enterprise environments.
Key Responsibilities :
- Manage project scope, risks, issues, dependencies, and timelines across multiple workstreams.
- Drive governance activities, including agenda preparation, issue management, escalation handling, and decision tracking.
- Coordinate with business stakeholders, solution architects, delivery teams, and vendors to ensure successful project execution.
- Facilitate discussions and workshops to identify gaps, risks, and implementation challenges.
- Prepare and maintain project documentation, status reports, meeting minutes, and executive presentations in English and Japanese.
- Monitor project progress and ensure alignment with standard ServiceNow capabilities and organizational objectives.
- Act as a client-side representative and trusted advisor throughout the project lifecycle.
- Manage multi-vendor engagements and ensure accountability across all participating teams.
- Support change management, communication planning, and stakeholder engagement activities.
Required Skills :
- 8+ years of experience in Project Management, Program Management, PMO, or Service Delivery Management.
- Strong experience managing enterprise IT projects and multiple stakeholders.
- Experience working in multi-vendor environments.
- Knowledge of ServiceNow platform and IT Service Management (ITSM) processes.
- Excellent stakeholder management and governance experience.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to prepare professional documentation and presentations in both Japanese and English.
- Experience in risk management, dependency management, and issue resolution.
- Familiarity with Agile, Scrum, Waterfall, or Hybrid delivery methodologies.
- Strong communication and leadership skills.
Preferred Qualifications :

- ServiceNow implementation, transformation, or upgrade project experience.
- Experience with ServiceNow ITSM, HRSD, CSM, Portal, or Workflow solutions.
- JLPT N1, N2, or N3 certification preferred.
- ITIL, PMP, PRINCE2, Scrum Master, or related certifications.
- Experience in global delivery and client-facing environments.
Ideal Candidate Profile :
- Project Manager.
- Program Manager.
- PMO Lead.
- Delivery Manager.
- Service Delivery Manager with Japanese language proficiency and strong stakeholder management experience in enterprise ServiceNow environments.