Executive Director - ServiceNow

We are seeking a visionary ServiceNow Leader to lead and scale our ServiceNow Consulting business. This leader will be responsible for defining the practice strategy, driving revenue growth, building industry-specific solutions, leading large-scale transformation programs, and serving as a trusted advisor to enterprise clients.

The role requires a blend of executive consulting, digital transformation leadership, business development, ServiceNow platform expertise, and practice-building capabilities. The successful candidate will establish a differentiated market position, foster strategic client relationships, and build a world-class consulting organization capable of delivering transformative business outcomes.

Practice Strategy & Growth

• Define and execute the vision, strategy, and growth roadmap for the ServiceNow Consulting Practice.
• Build a market-leading consulting organization across advisory, implementation, transformation, and managed services.
• Develop differentiated offerings, industry solutions, accelerators, and intellectual property.
• Drive growth across existing accounts while expanding into new enterprise customers and markets.
• Establish the ServiceNow practice as a strategic growth engine within the broader digital transformation portfolio.

ServiceNow Engineering Leadership

• Define and execute the technology vision for the ServiceNow practice.
• Build scalable, enterprise-grade ServiceNow platforms and solutions.
• Establish engineering standards, architecture frameworks, reusable assets, and delivery accelerators.
• Drive adoption of platform engineering principles across ServiceNow programs.
• Lead modernization initiatives leveraging AI, automation, low-code/no-code, and workflow orchestration.

Leadership:

• Attract, retain, and develop world class engineering talent in the organization
• Promote and foster an organizational culture that is innovative, agile, flexible, and aligned to the mission and values of the organization
• Identify and execute high priority strategies to meet the data and information needs of Providence executives and managers
• Ensure data quality and security across the enterprise including external data
• Experience in People leadership handling large teams, complex transformation and successful in building and growing teams
• Manage performance with respect to budget, objectives, and customer expectations as required to meet operational, quality, and mission goals. 
• Develop and provide guidance for negotiations with preferred information technology vendor contracts.  Manage key vendor and partner relationships.

• Collaboration and Influence: The executive must be able to build strong and enduring relationships across the organization and facilitate collaborations, transparent communications, and alignment between diverse constituents. S/he must have the ability to move seamlessly between various stakeholders, gaining support for key initiatives. 

• Driving Results: Knows how to get things done in the organization; successfully mobilizes people, processes, culture and technology. Effectively navigates relationships and organizational politics within a matrixed organization.

• Inspirational Leader: Demonstrates emotionally intelligent leadership and interactions. Courageously communicates and inspires an ever evolving and changing organization. Is action-oriented; consciously and effectively urges others toward the goal.

• People Focused: Clearly sets direction and expectations for direct reports and holds them accountable for results. Provides feedback and coaching to both good-performers and under-performers. Conscientiously builds a diverse talent pipeline of highly capable caregivers. Demonstrates the value of diversity and inclusion in leadership efforts.

• Thought Leader: Knowledgeable about current business and healthcare practices. Capable of critical operational and financial analytics. Leverages best business practices to solve problems. Leverages strategies that grow and develop the organization. Stays on top of emerging business and healthcare trends. Thinks innovatively and facilitates creativity in others. Is mentally agile; “thinks well on their feet.” Introduces break - through thinking, enabling new mental models to emerge.

• Bachelors/ Master’s Degree - computer science, Engineering, or related field.
• 20 years of experience in consulting, digital transformation, IT services, or enterprise technology leadership
• 10+ years of experience leading ServiceNow consulting or transformation programs.
• Proven track record of building and scaling consulting or professional services businesses.