IN_Manager_GE4CX Conversational AI Developer_GCC_Advisory_Bangalore
Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
Manager& Summary
At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.Those in software engineering at PwC will focus on developing innovative software solutions to drive digital transformation and enhance business performance. In this field, you will use your knowledge to design, code, and test cutting-edge applications that revolutionise industries and deliver exceptional user experiences.
Job Summary:
We are seeking a skilledGE4CXDeveloper to design, develop, and deploy advanced conversational AI solutions on the Google Gemini Enterprise for Customer Experience (GECX) platform. The ideal candidate will have hands-onexpertisein building multi-turn, multimodal AI-driven workflows, integrating Contact Center AI (CCAI) components with enterprise systems, and delivering end-to-end CX solutions that drive business value. You will work closely with CX, IT, and operations teams to ensure seamless adoption and optimization of AI-powered customer engagement tools.
Responsibilities:
- Design, build, and deploy conversational AI workflows and multi-step interactions using Google Gemini Enterprise (GE4CX) models.
- Develop andoptimizeintents, entities, playbooks, prompts, fulfillment logic, and conversation flows tailored to enterprise customer experience scenarios.
- Configure and enhance Agent Assist capabilities including knowledge recommendations, suggested responses, call summarization, and real-time agent guidance to improve contact center efficiency.
- Build custom fulfillment logic and integrations using Python and/or Node.js, developing REST APIs, webhooks, and middleware to connectGE4CXplatforms with enterprise CRM (e.g., Salesforce), telephony (Genesys, Cisco, Avaya), and other systems.
- UtilizeDialogflowCX, Agent Builder, Vertex AI and other CCAI tools within GCP for Virtual Agent and conversational AI implementations.
- Implement CX Insights and analytics dashboards to measure key customer experience metrics such as Containment Rate, CSAT, NPS, Average Handle Time (AHT), and Intent Accuracy using GoogleBigQuery, Looker, or Data Studio.
- Leverage Google Cloud Platform (GCP) services including Vertex AI, Cloud Run, Google Kubernetes Engine (GKE), Pub/Sub, Apigee, and Cloud Storage for scalable, secure CX solution delivery.
- Contribute to end-to-end delivery of GECX/CCAI projects from requirements gathering, solution architecture, design, development, testing, deployment,hypercareand continuous improvement.
- Translate complex business and customer experience requirements into scalable technical architectures and conversational designs consistent with best practices.
- Applyexpertisein large language model (LLM) fine-tuning, prompt engineering, and Gemini multimodal capabilities to tailor solutions for diverse interaction modalities.
- Collaborate with cross-functional teams including CX strategists, DevOps, data engineers, and security to ensure operational excellence.
- Apply knowledge of voice biometrics, sentiment analysis, and real-time agentassisttechnologies to enrich contact center AI features.
-Maintainsecurity, compliance, and best practices in developing contact center AI solutions with a focus on customer data privacy.
-Participatein knowledge sharing, continuous learning, and certification initiatives to keep pace with evolving Google Cloud AI technologies.
Required Skills & Qualifications:
Proven hands-on experience implementing and configuringGE4CX(Gemini Enterprise for Customer Experience) solutions including Conversational AI, CX Agent Studio, andDialogflowCX.
Strongexpertisein Google Contact Center AI (CCAI) platform capabilities: Virtual Agents, Agent Assist, and Insights.
Proficiencywith Vertex AI, Gemini APIs, and generative AI-powered conversational solution development.
Extensive experience integrating CCAI/GE4CXsolutions with enterprise CRM (Salesforce) and telephony systems (Genesys, Cisco, Avaya).
Solid understandingofpractical experience with core GCP services relevant to CX such as Cloud Run, Google Kubernetes Engine (GKE), Pub/Sub,BigQuery,API Managementand Cloud Storage.
Proficient in Python/Node.js for custom fulfillment and integrations, with strong conversational designexpertisein multi-turn, multimodal agents, including LLM fine-tuning, prompt engineering, and Geminis multimodal capabilities.
Experienced in CX analytics (CSAT, NPS, AHT), voice biometrics, sentiment analysis, and real-timeAgentAssist strong problem-solving, communication skills, and ability to collaborate effectively in fast-paced client environments.
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Mandatory skill sets:
GECX Agent Studio,DialogflowCX, Agent Assist, CX Insights,BigQuery/ Postgres SQL, Playbooks, Cloud Run, API Management, Multi modal Agent Systems, RAG, Basic Python.
Preferred skill sets:
GECX Agent Studio,DialogflowCX, Agent Assist, CX Insights,BigQuery/ Postgres SQL, Playbooks, Cloud Run, API Management, Multi modal Agent Systems, RAG, Basic Python.
Years of experience required:
4 -8 Years
Education qualification:
Btech BE
Education
Degrees/Field of Study required: Bachelor DegreeDegrees/Field of Study preferred:Certifications
Required Skills
Conversational AIOptional Skills
Acceptance Test Driven Development (ATDD), Acceptance Test Driven Development (ATDD), Accepting Feedback, Active Listening, Analytical Thinking, Android Operating Systems, API Management, Appian (Platform), Application Development, Application Frameworks, Application Lifecycle Management, Application Software, Business Process Improvement, Business Process Management (BPM), Business Requirements Analysis, C#.NET, C++ Programming Language, Client Management, Coaching and Feedback, Code Review, Coding Standards, Communication, Computer Engineering, Computer Science, Continuous Integration/Continuous Delivery (CI/CD) + 51 moreDesired Languages
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
September 7, 2026Skills
PythonBusiness Process ImprovementData PrivacyProcess ImprovementProcess ManagementSolution DevelopmentPrompt EngineeringAnalyticsLarge Language ModelAiGoogle CloudSqlLlmGenerative AiRagFine-tuningMultimodalVertex AiWebhooksDialogflowSentiment AnalysisIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
PwC India Careers 2025 – Overview
PwC (PricewaterhouseCoopers) is one of the Big Four professional services firms and a global leader in assurance, tax, advisory, and technology consulting. In India, its journey began in the late 19th century and has since evolved into a multi‑disciplinary advisory powerhouse.
Today, PwC operates from major hubs including Mumbai, Delhi NCR, Bengaluru, Kolkata, Hyderabad, Chennai, and Pune, with an expanding presence in Tier‑2 cities. Under the leadership of Sanjeev Krishan (Chairman, PwC India), the firm serves clients across financial services, healthcare, industrial manufacturing, automotive, technology, media, telecom, energy, and consumer goods.
PwC India fosters a culture of collaboration, continuous learning, and delivering sustained outcomes, aligning with its global strategy, The New Equation — combining human ingenuity with technology innovation.
Business Model
PwC operates as a service‑based B2B professional services firm, generating revenue through fee‑based advisory, assurance, tax, risk, and consulting engagements.
Its model blends:
- Deep industry expertise with technology‑driven solutions
- Long‑term client partnerships built on trust and recurring engagements
- Global delivery capabilities with India as both a domestic and offshore consulting hub
Vision 2030 sets ambitious goals to:
- Triple India revenue by 2030
- Expand the workforce to 50,000+ employees
- Invest in AI, cloud, cybersecurity, sustainability, and digital transformation
- Strengthen women in leadership and diversity initiatives
- Build regional delivery hubs in Tier‑2/3 cities to tap into new talent pools
Recent Wins & Recognition
- 22% YoY growth in FY25, reaching ₹9,200 crore in India revenue (https://www.pwc.in/press-releases/2025/pwc-india-reports-22-percent-growth.html).
- Opened a state‑of‑the‑art Gurugram office in 2025 — sixth in NCR (https://www.pwc.in/press-releases/2025/pwc-opens-new-gurugram-office.html).
- Strategic advisor on Haldiram’s Temasek and Alpha Wave Global deals (https://economictimes.indiatimes.com/industry/services/consultancy-/-audit/pwc-advises-haldirams-on-temasek-alpha-wave-deal/articleshow/).
- Integrated Agentic AI into its Intelligent Spend Management Suite with Automation Anywhere (https://www.pwc.in/press-releases/2025/pwc-and-automation-anywhere-launch-agentic-ai-suite.html).
- Ranked among the top five global destinations for CEO investment plans in PwC’s Global CEO Survey – India perspective (https://www.pwc.in/research-insights/ceo-survey/india-report.html).
- Recognised for ESG leadership and inclusive workplace culture in multiple industry rankings (https://www.pwc.in/about-us/awards-and-recognition.html).
Culture & Values
PwC’s culture is anchored in The New Equation — combining human ingenuity with technology innovation to deliver sustained outcomes.
Core values include:
- Act with integrity
- Make a difference
- Care for colleagues and clients
- Work together across boundaries
- Reimagine the possible
The firm actively promotes diversity, equity, and inclusion, offers global mobility opportunities, and invests heavily in continuous learning through PwC’s Digital Fitness app and leadership academies.
Client‑Facing Businesses
Assurance
What it is – PwC’s core audit and assurance practice, focused on providing trust and confidence in financial and non‑financial information. Careers in India include:
- Statutory Audit – Auditing company financial statements.
- Risk Assurance – Internal audit, IT audit, and assurance on internal controls.
- Accounting & Reporting Advisory – Guidance on complex accounting standards and reporting.
- ESG & Sustainability Assurance – Assurance over sustainability and climate disclosures.
Consulting
What it is – Advises clients on growth, transformation, and performance, blending strategy with technology and human capital. In India, career opportunities span:
- Strategy, Analytics & M&A – Corporate strategy, market entry, pricing, and M&A advisory.
- Operations Transformation – Process optimisation, supply chain, and operational excellence.
- Customer Transformation – Customer experience, branding, and digital marketing strategies.
- People & Organisation – Workforce strategy, change management, and HR transformation.
- Technology Consulting – ERP implementation, cloud, cybersecurity, and data analytics.
Deals (Financial Advisory)
What it is – PwC’s “Deals” practice, covering the full M&A lifecycle and crisis management. India‑based roles cover:
- M&A Advisory / Corporate Finance – Buy‑side and sell‑side deal advisory.
- Transaction Services – Financial due diligence for acquisitions and divestitures.
- Valuation Services – Independent valuations of companies, assets, and securities.
- Restructuring Services – Stabilisation and recovery for distressed companies.
- Forensic Services – Fraud investigation, dispute resolution, and compliance reviews.
Risk Advisory
What it is – Helps organisations identify, manage, and transform risk across cyber, regulatory, financial, and strategic domains. Careers in India include:
- Cyber Risk – Cybersecurity strategy, operations, and incident response.
- Strategic & Reputation Risk – Enterprise risk, resilience, and brand protection.
- Regulatory & Legal Risk – Compliance programs and regulatory remediation.
- Financial Risk – Market, credit, and liquidity risk management.
Tax & Regulatory
What it is – End‑to‑end tax, regulatory, and mobility solutions aligned with business strategy. In India, career paths include:
- Corporate & International Tax – Direct tax compliance and cross‑border structuring.
- Indirect Tax (GST & Customs) – GST implementation, returns, and customs advisory.
- Transfer Pricing – Planning, benchmarking, and dispute resolution.
- Global Mobility Services – Mobility tax, immigration, and payroll compliance.
Internal Firm Services (IFS)
What it is – Often called “Enabling Areas”, these are PwC’s internal business units that support all client‑facing professionals and ensure smooth firm operations. Careers in India within IFS include:
- Talent (Human Resources) – Recruitment, onboarding, performance management, learning & development, employee engagement, and career progression programs.
- Information Technology Services (ITS) – Internal tech infrastructure, hardware/software support, network management, cybersecurity, and digital workplace tools.
- Finance & Administration – Firm‑wide budgeting, accounting, expense management, procurement, and office facilities operations.
- Brand, Marketing & Communications (BMC) – Brand strategy, marketing campaigns, proposal development, public relations, and internal communications.
- Risk & Legal – Internal risk management, compliance, contract review, legal advisory, and regulatory governance.
Important dates & deadlines?
Application Deadline
14 Nov 26, 02:26 PM IST
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