Technical Implementation Engineer

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Technical Implementation Engineer — Customer Solutions & Integrations

Role summary: Sits between Technical Implementation and Engineering — owns technical onboarding, data ingestion, and custom integration work for customers on the platform (ETM/VMDR context), with enough coding and AI-tooling fluency to automate repetitive implementation work rather than doing it manually each time.

Note - Relocation to Pune is required for this role, Role may involve Night shifts. We work 3 days from Office in a week.

• Core Responsibilities
• Data ingestion & onboarding: Build and validate CSV/bulk data ingestion pipelines into ETM (asset data, business context, criticality tags, third-party vulnerability feeds)
• API-based integrations: Build custom solutions using Qualys APIs and third-party APIs (ServiceNow, Jira, Tenable, Rapid7, Defender, SIEM/SOAR platforms, ticketing systems)
• Customer-facing technical work: Join customer calls to scope integration requirements, troubleshoot live issues, and walk technical stakeholders (network/security/IT teams) through implementation steps
• Automation of implementation work itself: Use AI agents/scripting to templatize and speed up recurring implementation tasks (data mapping, connector setup, validation checks) rather than repeating manual work per customer
• Documentation & handoff: Produce clean runbooks/config docs so Support and the customers own team can maintain the integration post-go-live

• AI & Agentic Automation - The engineer will be expected to use modern AI tooling as an engineering productivity layer. The role should be capable of evaluating and building workflows where AI/agents can assist with implementation activities such as:
• Understanding customer integration requirements.
• Mapping customer schemas to Qualys schemas.
• Generating transformation logic.
• Creating API integration code.
• Analysing integration errors and logs.
• Generating configuration templates.
• Validating implementation prerequisites.
• Generating customer-specific implementation documentation.
• Performing repetitive implementation checks.
• Building internal agents that execute controlled implementation workflows.
• Experience with tools such as GPT-based agents, Claude-based workflows, RAG, function/tool calling, MCP-style integrations, RPA, or similar automation frameworks is valuable.
• The expectation is not that the engineer is an AI researcher.
• The expectation is that they understand how to apply AI safely and practically to reduce implementation effort and increase implementation consistency.

• Required Qualifications:
• Programming proficiency (Python strongly preferred — scripting, API clients, data transformation)
• Solid REST API experience (auth flows, pagination, rate limits, webhook handling)
• Comfortable with CSV/structured data manipulation and data validation at scale
• Working knowledge of at least one ticketing/ITSM platform integration (ServiceNow, Jira, Remedy)
• Experience or strong aptitude with AI agent tooling (e.g., building/using agents for workflow automation — could be internal tooling, Claude/GPT-based agents, or RPA-adjacent tools)
• Strong verbal communication — able to run technical discussions directly with customer engineering/network teams, not just write code

• Preferred Qualifications:
• Prior exposure to Qualys VMDR/ETM, or a comparable VM platform (Tenable, Rapid7, Qualys competitors)
• Experience with SOAR platforms or security automation
• Familiarity with cloud platform APIs (AWS/Azure/GCP) for asset ingestion
• Basic understanding of vulnerability management workflows (so they understand why the data matters, not just how to move it)