Associate Director Revenue Cycle

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration

.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyon

e.

Designation: Associate Director (Backend Operati

ons)Reports to (level of category): Senior Dire

ctorMode of Work: Work from of

ficeShift Timing: 6 pm to

3 amJob Location: Che

nnai

Driving Company Values & Vision: As Part of the Senior Leadership team need to make sure complete span is aligned with the end goals and values of the organiza

tion.

Leadership/Coaching: Provides overall leadership to teams and day-to-day leadership to all DR and Non DRs but which in the span. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, Fosters a positive work environment. Develops and maintains productive working relationship with Sr. Manager & Ops Managers, setting a positive example for their working relationships with their

teams

Career Development/Performance & Dialogue: Set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to DRs about their performance. Coaches and helps establish individual devel

opment.

Continuous Improvement: Identifies and Strategies & approves process changes to improve customer experience. Maintain in-depth knowledge of client needs. Promotes and maintains a positive, professional image of

R1 RCM.

Knowledge Leadership – Candidate is expected to provide knowledge leadership by displaying a high degree of domain expertise in end to end RCM f

unctions.

As an AD, Candidate is Respon

sible for:

• Responsible for a span in the range of 800 FTEs. The span can vary depending upon process complexity and stage

• of business• P&L Management by keeping close w
• atch on LLR• Client relationship
• management• Upselling capabilities and performance to add further business & sc
• ope of work• Identify and lead projects of high impact within t
• he business• Manage delivery of clients expectations outlined in the scope o
• f work SOW.• Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert
• resources.• Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/site
• s/facility.• This role is to ensure that the Middle management are managing their teams and meets all KRAs
• & SLAs.• Understand Operations and Corporate Compliance, Policies and Procedures and best
• practices.• Respond to all telephonic and email inquiries for clients & onsite team in a clear, concise and tim
• ely manner.• Other duties as outlined by

leadership

Qu

• alification:Bachel