Senior Key Account Manager (Mandarin Speaker)

About the Role:

We are seeking an ambitious and results-driven Key Account Manager to drive our growth across Dubai and Abu Dhabi. This role offers an exciting opportunity to contribute to the expansion of our liability portfolio while delivering exceptional client engagement.

As a Key Account Manager, you will be responsible for acquiring New-to-Bank (NTB) clients, leveraging innovative solutions and enablers developed by our Product and Proposition teams. Your primary focus will be to build a strong and sustainable liability portfolio, while ensuring an outstanding client experience.

Beyond acquisition, you will play a critical role in maximizing client value by:

• Driving investment and mortgage referrals
• Identifying and executing cross-selling opportunities across a wide range of banking products
• Strengthening long-term client relationships and engagement

Client Relationship Management

• Manage and expand relationships with assigned key corporate accounts and high-value retail clients.
• Act as the primary point of contact, ensuring superior service delivery and timely resolution of client queries.
• Build strong engagement with HR, finance teams, and key decisionmakers within corporate clients.

• Drive acquisition of salary accounts, deposits, and other retail banking products through corporate tie-ups.
• Identify cross-sell and up-sell opportunities including loans, credit cards, insurance, and wealth products.
• Achieve assigned sales targets and portfolio growth objectives.

• Onboard new corporate relationships and maintain existing partnerships.
• Conduct regular client reviews to understand needs and propose banking solutions aligned with business requirements.
• Ensure retention of key clients through proactive engagement and service excellence.

• Deliver a seamless and high-quality customer journey across onboarding, servicing, and product utilization.
• Address escalations and ensure prompt resolution to maintain high satisfaction levels.

• Ensure adherence to internal policies, regulatory requirements, and KYC/AML guidelines.
• Maintain accurate documentation and support audit/compliance requirements.

• Liaise with internal teams (product, operations, credit, marketing) to deliver integrated solutions to clients.
• Support campaigns, events, and initiatives aimed at increasing customer acquisition and engagement.

• Financial Accountability: Achievement of sales targets, revenue growth, and portfolio profitability
• People Responsibility: Individual contributor (may guide junior staff if required)
• Client Portfolio: Corporate accounts and retail customer base (salary relationships/high-value clients)

• Requires strong analytical skills to identify client needs and propose suitable financial solutions.
• Handles customer escalations and resolves complex service or product-related issues.
• Balances business growth with compliance and risk considerations.

• Regular interaction with:
• Corporate clients and internal stakeholders
• Product, operations, and compliance teams
• Requires strong communication, negotiation, and relationship-building skills.

Qualifications & Experience

• Bachelor's degree in business, Finance, or a related discipline
• Relevant experience in banking, client relationship management, or customer service, preferably within a HNWI / Priority Banking / Relationship Management environment
• Proven experience in managing and growing high-value client relationships

Knowledge & Expertise

• Strong understanding of local banking regulations and legal frameworks applicable in the UAE
• Good knowledge of Anti-Money Laundering (AML) guidelines, with the ability to source and onboard only legitimate business
• Awareness of UAE Central Bank regulations and compliance standards
• Sound knowledge of Retail and Wealth Management (WM) products, including deposits, loans, credit cards, and investment solutions

Skills & Competencies

• Strong relationship management and HNWI client handling skills
• Excellent communication, negotiation, and interpersonal skills
• High level of sales acumen with the ability to effectively position banking products
• Customer-focused mindset with a commitment to delivering service excellence
• Good leadership and mentoring capabilities, with the ability to support junior team members
• Strong analytical skills, with the ability to generate, interpret, and act on MIS reports
• Proficiency in CRM systems and banking platforms

Responsibilities

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages