Customer Service Representative

• : We are hiring for the position of Customer Support Associate (Voice + Chat +
• Email) for our company.
• Roles and Responsibilities:
• Customer Support

• Provide information about order status to customers
• Responsible for taking calls, responding to emails and chats
• Handle customer complaints, provide appropriate solutions and alternatives within the time
• limits
• Need to be well versed with basic statistics and terms involved in the day-to-day business and
• use it while discussing with stakeholders
• Candidate will be aligned with our Customer Support vertical and help us in managing/
• resolving customers query, handling escalations and complaints of the dissatisfied customers
• & giving best resolutions.
• Strong ability to multitask and take fast decisions independently
• Maintains composure and patience with customers
• Strong listening and presentation skills
• Ability to multitask, prioritize, and manage time effectively.
• Passionate, ambitious and aspiring towards Customer Support.
• Communication Skills: Excellent communication skills (Hindi and English)
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills, ability to clearly understand and state the customers issues
• Ability to concentrate follow customers issues without distraction to resolution
• Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

• Good typing speed. Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet.

• Job Location - Lajpat Nagar, New Delhi
• Designation - Customer Relationship Executive (Customer Service)
• Minimum Qualification - Graduate / Post Graduate
• Minimum Work Experience Minimum 1yr
• Shifts - Should be flexible as per business need
• Work mode - Work from office
• 6 days a week