Knowledge Management Architect

• Creating robust user acceptance criteria for building FAQs and decision-making scenarios.
• Planning and constructing subject domains to disseminate organizational knowledge efficiently.
• Collaborating with Subject Matter Experts (SMEs), Knowledge Management Lead, and end users.
• Ensuring timely delivery of all Knowledge Management (KM) request SLAs.
• Developing appropriate Knowledge Management content in collaboration with SMEs.
• Validating scenarios and decision trees with industry best practices in KM content writing.
• Creating troubleshooting scenarios to address customer issues.
• Identifying areas for improvement to enhance end-user experience on the KM tool.
• Implementing industry best practices for search optimization and content discovery.

To be successful in this role, you should have:

• Graduation/Post Graduation in Computer Applications & Information Technology.
• 5-8 years of relevant experience.
• Excellent written and oral communication skills.
• Knowledge of information analytics basics.
• Proficiency in Microsoft Word, Visio, and Excel.
• Customer service orientation, both internal and external.
• Strong interpersonal and relationship building skills.
• Knowledge of HTML, Java, and T2R for Jio will be an added advantage.

Join us in Mumbai to contribute to the effective management of organizational knowledge and enhance the end-user experience on our KM tool.,