Account Manager

Own a defined portfolio of accounts with full accountability for retention and growth.

Develop structured account plans, identifying upsell/cross-sell opportunities.

Facilitate regular business reviews, ensuring value recognition and reinforcement. Partner with Editors, Consultants, and Client Specialists to elevate client experience and strengthen client outcomes.

Serve as role model and mentor for junior account managers.

Continuously identify whitespace and unmet needs within accounts and collaborate closely with Sales Specialists (BDMs) to co-develop and execute expansion strategies that drive sustainable account growth.

Region scope includes Levantine, Saudi Arabia, and North Africa.

• 3 5 years account management experience in B2B subscription/analytics (SaaS or DaaS background required).
• Arabic speaker with fluency in English is required.
• French language skills would be a strong advantage.
• Proven record of hitting retention, upsell, and cross-sell quotas.
• Consultative, relationship-driven with strong negotiation skills.
• Data-driven mindset with ability to demonstrate client ROI.
• Strong consultative selling and value articulation skills.
• High energy, disciplined pipeline management. Strong commercial negotiation capability (pricing, T&Cs, multi-year agreements).
• Demonstrable territory planning capabilities.
• Excellent cross-functional communication skills.br>