Customs - Business Analyst

Company

Key Responsibilities

Application Management

• ·    Manage and oversee the day-to-day functioning of the CS2 application.
• ·    Ensure application availability, stability, and alignment with business requirements.
• ·    Monitor system performance and identify improvement opportunities.
• ·    Maintain application documentation, process flows, and user guides.

Business Analysis & Requirement Management

• ·    Gather, analyze, and document business requirements from Customs stakeholders.
• ·    Translate business needs into functional specifications and development requirements.
• ·    Conduct impact analysis for new enhancements and process changes.
• ·    Support solution design discussions with business and technical teams.

Development Coordination

• ·    Act as the primary liaison between Customs teams and ISIT teams.
• ·    Prioritize and manage enhancement requests based on business needs.
• ·    Coordinate development activities, testing schedules, and deployment planning.
• ·    Track project milestones and ensure timely delivery of enhancements.

Bug & Incident Management

• ·    Manage and monitor application defects and incidents.
• ·    Perform root cause analysis for recurring issues.
• ·    Coordinate with ISIT teams to resolve defects within agreed timelines.
• ·    Validate bug fixes before production deployment.

Data Reconciliation & Compliance

• ·    Perform regular reconciliation between CS2 data and source systems.
• ·    Investigate data discrepancies and drive corrective actions.
• ·    Ensure data integrity and compliance with customs regulatory requirements.
• ·    Support audits and provide system-related evidence when required.

Testing & Release Management

• ·    Define test scenarios and business acceptance criteria.
• ·    Execute User Acceptance Testing (UAT) and validate system changes.
• ·    Support production releases and post-deployment verification.
• ·    Ensure smooth transition of new functionalities into operations.

Stakeholder Management

• ·    Serve as the main point of contact for CS2-related topics.
• ·    Facilitate communication between Customs Operations, ISIT, vendors, and other stakeholders.
• ·    Conduct regular governance meetings and provide status updates.
• ·    Support user training and change management activities.

Job Family

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