Customer Care Executive - BPO

Customer Care Executive - BPO

Serve as the primary contact for customers via phone, email, and chat. Resolve inquiries efficiently, maintain accurate records, and drive customer satisfaction.

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  Handle inbound/outbound calls, emails, and chats with professionalism.

  
  
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  Resolve customer queries and complaints promptly; escalate complex issues when needed.

  
  
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  Provide accurate product/service information and maintain updated knowledge.

  
  
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  Log interactions in CRM; ensure data accuracy.

  
  
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  Meet defined performance metrics such as AHT, CSAT, and resolution targets.

  
  

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  High school diploma minimum; bachelor’s degree preferred.

  
  
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  0–2 years of customer service or BPO experience; freshers welcome in some roles.

  
  
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  Strong verbal and written English; proficiency in Hindi or regional languages is a plus.

  
  
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  Comfortable working in rotational shifts, nights, and weekends as required.

  
  

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  Excellent communication and active listening.

  
  
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  Problem-solving mindset and patience in high-pressure scenarios.

  
  
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  Familiarity with CRM tools and MS Office.

  
  
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  Multitasking, time management, and maintaining data accuracy.

  
  

1. What are the job requirements to apply for this Customer Care Executive - BPO job position?
   
   • Ans: A candidate must have a minimum of 0 to 2 year experience as an Customer Care Executive - BPO


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE)
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Customer Care Executive - BPO is a work from home job?
   
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Customer Care Executive - BPO position?
   
   • Ans: There are immediate 1 job openings for Customer Care Executive - BPO in our Organisation.