International Voice Process- Customer Support(Exp.)

We are seeking a detail-oriented and customer-focused professional to assist healthcare providers and hospitals with queries related to claims submission, claim status, and patient-related inquiries.

Key Responsibilities

• Act as the primary point of contact for providers and hospitals regarding
• Claim submission issues
• Claim status update
• Payment discrepancies
• Patient-related inquiries
• Analyze and resolve claim-related queries by reviewing claim details and payer responses.
• Provide accurate information on claim adjudication outcomes, including denials, rejections, and approvals.
• Ensure compliance with US healthcare regulations including HIPAA guidelines while handling sensitive patient information.
• Maintain high levels of customer satisfaction through effective communication and timely resolution.
• Document all interactions accurately in internal systems.
• Collaborate with internal teams (billing, coding, QA) to ensure issue resolution.
• Meet and exceed call center performance metrics.

Eligibility Criteria / Experience Requirements

• Minimum 1year of experience in BPO environment.
• Experience handling voice and/or non-voice processes (candidates with non-voice experience but strong communication skills are encouraged).

Soft Skills

• Excellent communication skills (verbal & written)
• Strong problem-solving and analytical abilities
• Customer-centric mindset
• Ability to work independently and as part of a team

Work Requirements

• Willingness to work in rotational shifts
• Flexible with rotational week-offs