Officer, People Operations

Position Overview:

The Officer, People Operations will play a key role in strengthening the employee experience and ensuring efficient delivery of People Operations functions across the organization. The position will report to Sr. Manager, People Operations and primarily lead Learning & Development initiatives, including employee orientation and capability-building programs, while driving employee engagement activities that foster a positive and inclusive workplace culture. The role will also support recruitment processes and oversee core HR operations such as payroll coordination, statutory compliance, contract renewals, audits, performance management, promotions, policy administration, annual planning and budgeting, and support to state offices. Working closely with internal stakeholders, the Officer will contribute to building effective people practices, enhancing organizational culture, and ensuring smooth execution of people-related processes. The following duties are exemplary of the type of tasks that may be assigned at the discretion of the Director and Senior Manager, People Operations.

Responsibilities:

Learning & Development (40%)

• Coordinate and support the implementation of organization-wide learning and development initiatives.
• Manage the annual learning calendar and ensure timely execution of trainings and workshops.
• Coordinate onboarding and orientation programs for new employees.
• Work with internal and external facilitators to organize learning programs.
• Maintain training records, learning reports, and participation data.
• Support the implementation of leadership development and capability-building initiatives.
• Conduct training needs assessments and support preparation of annual learning plans.
• Track learning budgets and evaluate effectiveness of training interventions.

Employee Engagement (30%)

• Plan and execute employee engagement initiatives aimed at strengthening organizational culture and employee experience.
• Coordinate employee recognition programs, wellness initiatives, and celebrations.
• Support employee surveys and analyze feedback to identify areas for improvement.
• Facilitate communication initiatives and employee connect sessions.
• Assist in implementing diversity, equity, inclusion, and wellbeing initiatives.
• Support activities related to Great Place to Work and other employee experience initiatives.

Recruitment Support (10%)

• Coordinate end-to-end recruitment processes for assigned positions.
• Support sourcing, interview scheduling, candidate communication, and onboarding activities.
• Ensure a positive candidate experience throughout the recruitment process.

People Operations and Team Management (20%)

• Supervise and guide People Operations team members to ensure timely execution of HR processes.
• Oversee payroll inputs and coordinate with payroll partners for accurate and timely salary processing.
• Ensure statutory compliance and support internal and external audits.
• Track employee contracts and ensure timely renewals.
• Support state offices employees on any HR matters and ensure adherence to organizational policies.
• Coordinate annual workforce planning and budgeting exercises.
• Support the review and updating of the Employee Handbook and HR policies.
• Coordinate performance management processes, including goal setting, mid-year reviews, and annual performance cycles.
• Support promotion and compensation review processes.
• Coordinate and facilitate employee orientation and induction programs to ensure smooth onboarding and integration of new employees into the organization,
• Maintain HR dashboards, reports, and employee records.
• Ensure smooth implementation of HR systems and process improvements.

Qualifications:

Required:

• Demonstrated ability to design and implement Human Resources programs and initiatives, preferably in development sector.
• Bachelors and masters degrees with minimum of six (06) years of professional experience in HR position.
• General knowledge of the principles and practices of personnel administration.
• Generalist HR background preferably developed through various specialist assignments. The most important of which would be; employee training and development, organization development, HR administration, compensation, recruitment and compliance.
• Excellent communication skills in English (oral and written) and capability to relate and interact with multicultural teams and represent the organization in professional forums.
• Demonstrated strategic approach to HR with the ability and willingness to also execute the tactical elements of the job.
• Ability to work within narrowly defined objectives under general supervision
• Ability to effectively address well defined problems of moderate complexity and complete moderately complex assignments.
• Generally, assists with Country Office wide projects assigned by the Senior Manager, People Operations.
• Generates tactical solutions that address the needs of various departments in the Country Office.

Compensation:

Room to Read offers a competitive salary with excellent benefits. Benefits include thirteenth month bonus, health insurance and a retirement plan. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, and rapidly growing organization that is changing transforming the lives of millions of children in developing countries on literacy and gender equality in education.

Read is a child-safe organization; all personnel must adhere to Room to Reads Child Protection Policy, Child Protection Code of Conduct and Prevention of Sexual Exploitation and Abuse (PSEA) Policy.

Room to Read is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.