GGM SERVICE

Company Description Rukmani Motors Group is one of Central Indias fastest-growing and most trusted automotive distribution groups, with over 20 years of industry excellence. Built on a foundation of performance, integrity, and customer-centricity, the group delivers end-to-end mobility solutions across passenger vehicles, commercial vehicles, two-wheelers, agricultural solutions, and pre-owned vehicles. As a key partner to Maruti Suzuki, TVS Motor Company, and TAFE, it offers a diverse portfolio tailored to varied customer needs. With 35+ modern showrooms and service centers across Central India and the Andaman & Nicobar Islands, and a team of 1,100+ professionals, the organization emphasizes innovation, operational excellence, and elevated customer experience. Rukmani Motors Group is committed to being a future-ready automotive leader and a dynamic workplace for growth-oriented professionals.

Role Description The GGM Service role is a full-time, on-site position based in Indore, responsible for leading and managing service operations across multiple locations. The role involves overseeing service center performance, ensuring high-quality customer service, and maintaining operational efficiency and compliance with brand standards. Daily responsibilities include monitoring service KPIs, optimizing workflows, managing budgets and cost controls, and coordinating closely with sales, parts, and finance teams to deliver seamless end-to-end customer experiences. The GGM Service will provide leadership and guidance to service managers and teams, drive continuous improvement initiatives, implement training and development programs, and resolve escalated customer concerns. This role also requires strategic planning for service growth, contributing to long-term business objectives, and representing Rukmani Motors Group in interactions with OEM partners and key stakeholders.

Qualifications

• Strong analytical skills to interpret service performance data, identify trends, and drive data-informed decisions.
• Excellent communication abilities for coordinating with internal teams, OEM partners, and customers, and for preparing reports and presentations.
• Proven customer service expertise, with a track record of enhancing customer experience and managing escalations effectively.
• Solid sales acumen to support service-related upselling, cross-selling, and revenue growth initiatives.
• Finance awareness to manage service budgets, control costs, and understand P&L impacts of service operations.
• Demonstrated leadership experience in automotive service or related industries, including team management and coaching.
• Strong organizational and problem-solving skills, with the ability to handle multiple locations and priorities.
• Bachelors degree in engineering, business, automotive management, or a related field; an MBA or equivalent professional qualification is an advantage.
• Hands-on experience in dealership/service center operations, preferably with leading automotive brands.
• Comfort with using digital tools,