Production Support Engineer, MarkitEDM

As a production support engineer at Russell Investments, Mumbai, you will play a crucial role in supporting the MarkitEDM production and UAT application and User Interface. Your responsibilities will include ensuring the successful processing of daily regional feeds, resolving workflow issues, troubleshooting problems raised by downstream consumers, and liaising with project developers in London and Seattle to maintain the application's functionality.

Key Responsibilities:

• Support the technology associated with the MarkitEDM application, interacting with the Investment Division and internal application consumers to provide reliable and timely support.
• Oversee change management and ensure proper documentation of all changes and processes.
• Maintain internal data integrity, including regional securities, positions, and pricing data loads, and troubleshoot issues with downstream consumers.
• Investigate and resolve break fix issues, coordinating with the MarkitEDM vendor when necessary.
• Coordinate and execute upgrades of the MarkitEDM platform, as well as server and database upgrades/migrations.
• Collaborate with Corporate IT and business units to ensure seamless technology operations.
• Provide support to business units in troubleshooting data issues and reaching resolutions.

Qualifications Required:

• Minimum 3+ years of MarkitEDM experience, with experience in the financial industry preferred.
• Knowledge of data warehousing and management of large volumes of data.
• Strong Microsoft SQL skills, including updates, deletes, and joins.
• Ability to effectively communicate technical details to all levels of management, both written and verbal.
• Experience troubleshooting and resolving complex issues in a timely manner.
• Effective at working under pressure in a high-paced environment.

About Russell Investments, Mumbai:

Russell Investments is a leading global investment solutions firm with a legacy of continuous innovation spanning 89 years. With offices around the world, including Mumbai, India, Russell Investments is committed to improving the financial security of its clients. As part of the team in Mumbai, you will have the opportunity to work closely with global stakeholders and contribute to the firm's growing operations in India.

For more information, please visit [Russell Investments Website](https://www.russellinvestments.com).,