Ayurveda Sales Specialist

This is not a telecaller job. As a Health Sales Specialist at Sanatan Ayurveda, you own a portfolio of patients and the revenue that comes from serving them well. Every patient you speak to has already engaged with us. They have consulted our doctors, received a prescription, started a medicine course, or tried to place an order. Your job is to be their trusted guide from prescription to doorstep: helping them start their doctor-prescribed course, resolving payment or delivery hurdles, ensuring they reorder on time, and staying on track with their treatment.

You will work on both inbound patient calls and structured outbound campaigns (prescription follow-ups, payment recovery, reorder reminders, wellness check-ins) through our calling and ticketing system, with call scripts, patient history, and an editable prescription cart at your fingertips on every call.

Your earnings grow directly with the sales you generate: a stable fixed salary plus an uncapped percentage of the sales attributed to you.

• Convert prescriptions to orders: Guide patients who have received a doctors prescription to place and complete their medicine order

• Recover failed payments: Call patients whose payment failed, resolve the hurdle (UPI issues, COD preference, price concerns) and recover the order

• Drive timely reorders: Reach patients whose medicine course is about to finish and ensure timely reorder so treatment is not interrupted

• Convert free consultations: Convert free-consultation patients into their first medicine order with a consultative, doctor-anchored approach

• Own the cart: Edit the patients prescription cart live on the call (quantities, coupons, address), send payment links on WhatsApp/SMS, and confirm payment while the patient is still on the line

• Follow-ups & check-ins: Remind paid-consultation patients when their day-14 doctor follow-up is due and rebook it; make day-7 wellness check-in calls (no selling on check-ins)

• Discipline in the system: Record the outcome (disposition) of every call in the ticketing system; schedule and honour every promised callback

• Patient safety first: If a patient reports a symptom, side effect, or worsening condition, stop selling immediately and escalate the ticket to the doctor panel

• Sell honestly: Explain product benefits, usage, and Ayurvedic principles accurately; never promise cures or outcomes the doctor has not stated

• Hit targets, keep quality: Meet or exceed monthly attributed-sales targets while maintaining the call quality (QA) standard